Business Systems Analyst

BUSINESS SYSTEMS ANALYST SEATTLE, WA CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

JOB SUMMARY AND MISSION: Provide business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. Provides user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.

SUMMARY OF KEY RESPONSIBILITIES:

- Acts as contact for all users on system issues or problems.
- Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational.
- Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
- Documents and communicates problem resolution.
- Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification.
- Acts as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects.
- Assesses benefits to be derived from systems improvements and quantifies impact to business unit.
- Collaborates with business group management to develop appropriate training materials to support the needs of the functional area.
- Provides ongoing end user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
- Gathers and documents business requirements.
- Helps design and develop new and improved processes, tools and system enhancements to support business unit requirements.
- Participates with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance.
- Maintains the integrity and the functionality of business unit systems by performing system and database maintenance.
- Monitors system performance; analyzes problems and recommends solutions.
- Monitors usage, practices, trends to identify potential problems.
- Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems.
- Researches, design and schedules standardized reports or create ad hoc reports or data queries to support the business unit.
- Maintains standardized reports currently in production.
- Maintains a log of completed and ongoing system changes.
- Works with IT partners, functional analysts and vendors on medium projects to coordinate system enhancements.
- Tracks project progress and provides updates to impacted parties.
- Communicates new system functionality to department and assists users in understanding implications.

SUMMARY OF EXPERIENCE:

- End user support and training: 3 years
- Functional experience in relevant area: 3 years
- Systems design, testing and implementation: 3 years
- Project management: 2 years
- Script development and application testing: 2 years
- Ability to communicate clearly and concisely, both orally and in writing
- Effective customer service skills
- Proficiency in Microsoft Office Suite
- Systems and process flow documentation skills
- Understanding of functional area business objectives, strategies and work flow processes
- Working knowledge of business specific application systems, such as Portal, CAD, MRP, HRMS, applicant tracking
- Administrative and organizational skills
- Knowledge of business requirements management
- Ability to convey technical information in an accessible and understandable manner
- Analytical, problem solving and troubleshooting skills

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.