Business Systems Analyst

BUSINESS SYSTEMS ANALYST SEATTLE, WA CONTRACT OPPORTUNITY

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Currently we re looking for a candidate to provide business expertise in identifying and designing improvements on application(s) or database system(s) for one of the Northwest s most popular and successful companies. This BSA will provide user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.

SUMMARY OF KEY RESPONSIBILITIES:

- Acts as contact for all users on system issues or problems.
- Troubleshoots, analyzes and escalates software and hardware issues as needed to ensure resolution and keep systems operational.
- Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
- Documents and communicates problem resolution.
- Documents appropriate training materials to support the needs of the functional area.
- Assists in providing ongoing end user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
- Maintains the integrity and the functionality of business unit systems by performing system and database maintenance.
- Monitors system performance; analyzes problems and recommends solutions.
- Monitors usage, practices, trends to identify potential problems.
- Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or nonenterprise systems.
- Researches, design and schedules standardized reports or create ad hoc reports or data queries to support the business unit.
- Maintains standardized reports currently in production.
- Maintains a log of completed and ongoing system changes.
- Participates in cross functional teams to provide recommendations on new initiatives or projects.
- Works with IT partners, functional analysts and vendors on small to medium projects to coordinate system enhancements.
- Tracks project progress and provides updates to impacted parties.
- Communicates new system functionality to department and assists users in understanding implications.
- Works under supervision of more experienced analyst(s).

SUMMARY OF QUALIFICATIONS:

- Functional experience in relevant business area: 2 years.
- End user support and training: 1 year.
- Systems design, testing and implementation: 1 year.
- Ability to communicate clearly and concisely, both orally and in writing
- Effective customer service skills
- Proficiency in Microsoft Office Suite
- Ability to convey technical information in an accessible and understandable manner
- Analytical, problem solving and troubleshooting skills
- Systems and process flow documentation skills
- Understanding of functional area business objectives, strategies and work flow processes
- Working knowledge of business specific application system (eg, Portal, CAD, MRP, HRMS, applicant tracking)
- Administrative and organizational skills
- Knowledge of business requirements management

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.