Business Systems Analyst

CANDIDATE MUST BE A STRONG, EXPERIENCED BUSINESS SYSTEMS ANALYST.

BUSINESS SYSTEMS ANALYST WILL WORK DIRECTLY WITH IT SERVICE DELIVERY TEAMS TO ELICIT, ELABORATE, ANALYZE, AND DOCUMENT REQUIREMENTS FOR ENHANCEMENTS AND INTEGRATIONS TO SERVICE DELIVERY SYSTEMS IN SUPPORT OF OUTSOURCED IT FIELD SERVICES. SERVICES SYSTEMS INCLUDE FIELD SERVICE BREAK-FIX, DISPATCH, SCHEDULING, DEPOT, AND MULTI-SYSTEM INTEGRATIONS. FOCUS WILL BE ON THE IMPLEMENTATION AND INTEGRATION OF AMDOCS CLARIFY, CLICK SOFTWARE, AND MOBILE DEVICE ENABLEMENT OF FIELD SERVICES.

JOB FUNCTIONS:

- Analyze business process and requirements to identify system solutions that achieve business objectives while leveraging existing system structures and minimizing customizations
- Establish and maintain strong relationships of professional respect with business colleagues and be recognized as the go-to subject matter expert (SME) on assigned systems.
- Coordinate diverse and sometimes conflicting inputs/priorities resulting in business agreement on system requirements and deliverable priorities
- Deliver documentation understood by business teams and technically detailed for development teams.
- Work highly independently with individual responsibility for maintaining and executing to a self-created requirements management plan.
- Work under the guidance of a project manager in a multi-discipline project team, using an agreed software development life cycle structure (SDLC), while applying creative skills to design challenges.

QUALIFICATIONS:

- Ability to effectively facilitate multi-disciplinary meetings to gain consensus for the project business requirements
- Ability to manage requirements traceability across multiple integrated service systems.
- Requires clear writing, concise process flows, thorough tables/matrices, use cases, data mapping, effective architecture/context diagrams and quality screen mock-ups
- Experience with Word, Visio, Excel, PowerPoint, and HP (Mercury) Quality Center
- Extensive experience with use cases, context diagrams, Architecture diagramming, and mock-up/prototyping
- Extensive experience with industry practices and standards such as RUP, Agile, JAD, and SOA
- Systems include Amdocs Clarify, field service, break-fix, reporting, billing, and WebMethods integrations
- Ability to perform thorough "as-is" to "to-be" analysis and coordination in support of migration from existing client or Legacy systems
- Prefer experience with multi-client shared systems requiring configurability balanced with standardization and security