Business Systems Analyst

Yoh has a contract opportunity for a BUSINESS SYSTEMS ANALYST to join our client in Jacksonville, FL.

JOB RESPONSIBILITIES:
- Business Analyst Works independently to interface with business partners and technical teams to assess, analyze, document, define and specify business and technical requirements needed to solve business challenges.
- Experience interviewing small and large groups of users and senior managers, leading coordination meetings, conducting JAD sessions, workflow and data analysis, and case studies.
- Responsible for requirements traceability from definition through testing and acceptance.
- Responsible for developing test plans, test scripts and functional testing of changes and enhancements.
- Coordinate with offshore testing resources as needed to support automated regression testing.
- Plan and support user acceptance testing. Daily operational support, basic tool configuration changes and on-demand user training related to the incident management tool.
- Assignments include response and troubleshooting to help desk tickets and service requests with escalation to L2 development for complex issues or fixes.
- Responding to emails within the support mailbox.
- Experience handling business partner support and problem solving including after-hours effort.
- Document business processes, create user documentation/guides, system procedures.
- Provide regularly scheduled training sessions, train-the-trainer, and 1-on-1 training to requestors, fulfillers and managers, as needed

JOB QUALIFICATIONS:
- Strong knowledge of the Microsoft Office suite.
- Excellent communication skills required.
- Six (6) plus years of experience.
- Have a good basic knowledge of Windows, Unix, and Oracle platforms and development environments.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jimmy Vo

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

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