Business System Analyst

Analyze the overall business objectives of the business and develop strategies to meet those objectives; develop a logical data model; translate business requirements/objectives to system requirements which can be converted into applications. This Business System Analyst will be responsible for interfacing with monthly managed customers to provide procurement and support services, utilize MDM applications, build enhanced report, and assist clients with Best in Class mobility management. Responsible for following consistent implementation of mobility management techniques and strategies for all facets of the business including procurement and support communication.

This position will work in concert with the Executive team to improve overall customer satisfaction and retention. Works with customers to procure mobility devices and equipment, identify, troubleshoot and resolve basic to complex technical and non-technical end user customer questions for all iPad/iPhone/Android/Blackberry mobility products. Escalates unresolved issues to the appropriate channels. Works under minimal supervision on advanced technical or unusual support problems.

DUTIES:
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Provides basic to highly complex technical support to resolve Mobile devices activation/set up, configuration and usability questions for end customers.
Work in a multi shift environment to support International users in different time zones.
Provides references for users by writing and maintaining user documentation; providing help desk level 2 support; training users.
Prepares technical reports by collecting, analysing, and summarizing information and trends.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Candidate must be able to conduct needs assessments with clients to identify business and marketing requirements to translate into a project plans
Candidate is responsible to look for business opportunities to streamline processes with automated solutions, both internally and externally
Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure
Ability to work independently on strategic issues with client, capable of managing fairly complex projects

SKILLS:

QUALIFICATIONS:
Bachelor's Degree in Computer Science, MIS, Engineering, Business or area of functional responsibility preferred, or equivalent 10 years of industry work experience
6 years of industry experience in a technical profession
Experience working in a broader enterprise/cross division business unit model
Ability to work in a highly Matrix and geographically diverse business model
Ability to work effectively within a team and as an individual contributor in a fast paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner
Extremely strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Ability to recognize communications difficulties, diagnose the symptoms at the core, and work diplomatically to resolve them
Strong organizational, attention to detail and task follow-up skills
Adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Proficiency with MS Excel, Word, Powerpoint, Vision and MS Projects
Experience working on Mobile Device Management is preferred