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Business System Analyst

Eingestellt von CompuCom

Gesuchte Skills: Support, Design

Projektbeschreibung

Our client is A SIGNATURE SEATTLE COMPANY seeking a BUSINESS/SYSTEMS ANALYST to provide business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. This candidate will provide user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.

REQUIREMENTS

- Acts as contact for all users on system issues or problems.
- Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational.
- Develops recommendations and coordinates issue resolution with IT and outside service providers based on business unit priorities.
- Documents and communicates problem resolution.
- Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification.
- Acts as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects.
- Assesses benefits to be derived from systems improvements and quantifies impact to business unit.
- Collaborates with business group management to develop appropriate training materials to support the needs of the functional area.
- Provides ongoing end user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
- Gathers and documents business requirements.
- Helps design and develop new and improved processes, tools and system enhancements to support business unit requirements.
- Participates with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance.
- Maintains the integrity and the functionality of business unit systems by performing system and database maintenance.
- Monitors system performance; analyzes problems and recommends solutions.
- Monitors usage, practices, trends to identify potential problems.
- Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems.
- Researches, design and schedules standardized reports or create ad hoc reports or data queries to support the business unit.
- Maintains standardized reports currently in production.
- Maintains a log of completed and ongoing system changes.
- Works with IT partners, functional analysts and vendors on medium projects to coordinate system enhancements.
- Tracks project progress and provides updates to impacted parties.
- Communicates new system functionality to department and assists users in understanding implications.

QUALIFICATIONS

- End user support and training: 3 years
- Functional experience in relevant area: 3 years
- Systems design, testing and implementation: 3 years
- Project management: 2 years
- Script development and application testing: 2 years
- Ability to communicate clearly and concisely, both orally and in writing
- Effective customer service skills
- Proficiency in Microsoft Office Suite
- Ability to convey technical information in an accessible and understandable manner
- Analytical, problem solving and troubleshooting skills
- Systems and process flow documentation skills
- Understanding of functional area business objectives, strategies and work flow processes
- Working knowledge of business specific application system, such as Portal, CAD, MRP, HRMS, applicant tracking
- Administrative and organizational skills
- Knowledge of business requirements management

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom