Business Support - Billing Consultant

My client a well known telecommunicatiions company is seeking an experienced Billing Consultant on 6 month contract basis to commence in the new year.

OVERVIEW:

The primary objective of this role is to provide Specialist Billing customer service to the Managed Business and Enterprise and Government customers for the timely resolution of complex investigation and billing requests.

RESPONSIBILITIES:

- Investigate and resolve complex customer requests including disputes regarding billing errors.
- Communicate and manage customer expectations both verbally and in written format.
- Drive customer satisfaction levels through timely, accurate resolution of customer requests.
- Identify any trends in customer request types and initiate required process improvement projects.
- Analyse and enter data from a range of sources (spreadsheets, invoices etc.) into multiple core and non-core systems, while updating and maintaining accurate customer records.
- Resolve customer requests in accordance with national standards.
- Keep the customer informed including Sales, Service, Dealers and Customers.
- Provide consultancy to Industry Partner as appropriate.

REQUIREMENTS:

- Prior experience with billing/mobile data support
- 3+ years within a support role
- Previous experience with billing and provisioning systems including Flexcab, Mica, Helpdesk, ONDB, MNC, CDR, UOMS, MOaM, Maxim, Siebel Kenan etc highly desired.

if you have the required skills please apply now or call Kate Harris-Slade for a confidential discussion.