Business Rules and Escalation Specialist for Brazil

Our super high-visibility client is in need of two (2) Brazilian Portuguese resources; candidates must have knowledge of Brazilian culture, markets, etc. Please note a phone screen will be held to ensure candidate is able to demonstrate Brazilian Portuguese language experience.

We are looking for bilingual candidates that are driven to build a quality marketplace and provide excellent customer service to support the Brazil market. As a Business Rules and Escalation Specialist for Brazil you will be responsible for maintaining relevant, high-quality and compliant advertisements on client properties and partner sites. You will work closely with a range of teams to drive system enhancements, process and operational improvements, quality decisions related to advertising standards, and to provide service/consulting and education to business partners to optimize for the user and advertiser experience. You will be joining a team that is focused on results, works together to solve problems, and is committed to developing people. Come and help us maintain a first class end-user, advertiser, and publisher experience in this $4B advertising business.

CORE RESPONSIBILITIES

- Manage escalation queues to carefully review advertiser's editorial questions as well as identify and implement appropriate control list updates within SLA.
- Make decisions on advertising content based on policy and effectively communicate the outcome to the advertiser.
- Evangelize and represent the editorial policies and processes throughout assigned market(s) and customer segment(s).
- Keep abreast of high risk content areas in Internet advertising which may affect the ad approval policy and review process.
- Drive advertiser and service team issue resolution and managing to core KPIs.
- Maintain and optimize control lists and filters to deliver the most high-quality and relevant ads to users and advertisers.
- Participate in the development and maintenance of process and tool documentation associated with ad quality.

REQUIRED QUALIFICATIONS

- University/college degree or equivalent required
- 1-2 years Search marketing experience desired
- FLUENCY IN ENGLISH AND PORTUGUESE (Spanish a plus)
- Strong spreadsheet competency with Excel required and skilled in other desktop apps, including Word, PowerPoint
- Experience in the online marketing industry
- Online search advertising experience ideal
- Demonstrated track record of exceeding established goals on a consistent basis
- Strong problem solving skills and attention to reporting accuracy
- Must be comfortable working with sensitive and high-risk content including adult material
- Ability to follow a defined process efficiently and effectively
- Ability to review data with accuracy, complete audit processes and test accuracy of business rule applications
- Experience partnering with cross-functional groups
- Strong analytical skills
- Strong written and verbal communications skills

This contract position is expected to be 5-6 months in duration with possibility of extension.