Business Relationship Manager Infrastructure

NEXT VENTURES ARE CURRENTLY EXECUTING A SEARCH FOR A SKILLED BUSINESS RELATIONSHIP MANAGER FOR COMMERCIAL OPERATIONS AND SALES & MARKETING. WORKS WITHIN ALL CORE PROCESSES OF CLIENT BUT APPROXIMATELY 80% SALES AND SERVICES DELIVERY.

APPROXIMATELY 6 MONTHS.

UNDERSTAND THE NEEDS OF EXISTING CUSTOMERS AND ESTABLISH RELATIONSHIPS WITH POTENTIAL NEW CUSTOMERS

BEING THE CUSTOMERS' PRIMARY SPEAKING PARTNER

HAVING AN OVERALL VIEW WITH THE CUSTOMERS BUSINESS NEEDS IN FOCUS

UNDERSTANDING THE CUSTOMERS' OVERALL IT COST AND FUTURE COST DEVELOPMENT

ENSURING THE CUSTOMER SATISFACTION AND BEING THE CUSTOMERS' VOICE INTERNALLY

BEING ABLE TO TRANSLATE CUSTOMERS' REQUIREMENTS IN AN ACTIONABLE PLAN

BEING A MEMBER IN CUSTOMERS' IT GOVERNANCE STRUCTURE (REGIONAL IT COORDINATION MEETING, BU IT COUNCIL, ETC)

UNDERSTAND IF THE CUSTOMERS' NEED CAN BE FULFILLED BY THE CURRENT APPLICATION AND SERVICE PORTFOLIO OR IF A NEW/CHANGED BUSINESS FUNCTION OR SERVICE MUST CREATED

ENSURING THAT THE APPLICATIONS AND SERVICES ARE ALIGNED WITH THE CUSTOMER NEEDS - DEMAND MANAGEMENT TO ASSURE THE RIGHT FUNCTION, PERFORMANCE STEP AND DELIVERY QUALITY - NEITHER MORE NOR LESS

O UNDERSTANDING THE APPLICATION AND SERVICE PORTFOLIO

O CHALLENGING THE CUSTOMER TO USE STANDARD APPLICATIONS AND SERVICES

CAPTURE FUTURE DEMANDS

INITIATING AND PREPARING IMPLEMENTATION ASSIGNMENTS AND NEW/MODIFICATION REQUESTS

REQUIREMENTS:

GOOD BUSINESS AND IT KNOWLEDGE.

GOOD ENGLISH VERBAL AND WRITTEN + GOOD COMMUNICATION SKILLS

- GOOD UNDERSTANDING OF TECHNICAL INFRASTRUCTURE
- PREFERRED UNDERSTANDING OF ITIL
- CUSTOMER ORIENTED

EXPERIENCE AS PROJECT MANAGER FOR SYSTEM DEVELOPMENT.

KNOWLEDGE OF IT ARCHITECTURE.

KNOWLEDGE ABOUT MAINTENANCE OF APPLICATION RUNNING IN PRODUCTION.

ABLE TO HANDLE A LOT OF DEMANDS & ASSIGNMENTS IN PARALLELL.

ABLE TO HAVE A LOT OF CONTACT ON DIFFERENT LEVEL WITH BUSINESS, DEMANDING CUSTOMER AND CLIENTS IT.

SOCIAL CAPABILITY WHO CAN BUILD AND ESTABLISH A CLOSE RELATIONSSHIP WITH OUR CUSTOMER AS WELL AS INTERNAL CLIENTS IT DEPARTMENT.

BACKGROUND

THE PROFILE OF A BUSINESS RELATIONSHIP MANAGER IS A SENIOR PERSON WITH A GOOD BUSINESS KNOWLEDGE AND A SOCIAL CAPABILITY THAT CAN BUILD AND ESTABLISH A CLOSE RELATIONSHIP WITH GLOBALLY SPREAD CUSTOMERS WITH A MULTICULTURAL BACKGROUND.

THE MARKET BUSINESS RELATIONSHIP MANAGER ROLE TYPICALLY HAS AN INFRASTRUCTURE FOCUS, AND AS SUCH A PROPER UNDERSTANDING OF INFRASTRUCTURE SERVICES AND SERVICE COMPONENTS IS DESIRABLE.

YOU ARE FLUENT IN ENGLISH BOTH WRITTEN AND ORAL. THE WORK WILL REQUIRE SOME TRAVELLING.