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Business Readiness Consultant - Customer Contact
Eingestellt von CPL Solutions
Gesuchte Skills: Client, Consultant
Projektbeschreibung
Leading Global Solutions Provider has an immediate requirement for a Business Readiness Consultant for a contract role based in Dublin.
This role will entail working with the client, who are a brand new state body, to help set up their customer services function. the role will entail definition of business processes, identifying roles and responsibilities, acting as SME advisor with the client and working with the outsource contact centre to ensure readiness for key milestones.
Essential for this role is experience in a contact centre environment and the defining of contact centre processes, ideallly in a utilities environment.
if you have the relevant experience outlined and would like to discuss further, please submit your CV in confidence.
This role will entail working with the client, who are a brand new state body, to help set up their customer services function. the role will entail definition of business processes, identifying roles and responsibilities, acting as SME advisor with the client and working with the outsource contact centre to ensure readiness for key milestones.
Essential for this role is experience in a contact centre environment and the defining of contact centre processes, ideallly in a utilities environment.
if you have the relevant experience outlined and would like to discuss further, please submit your CV in confidence.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Organisation/Management