Business Process Improvement/Implementation Analyst- (NHS or Adult Soc

ESSENTIAL KNOWLEDGE:

- KNOWLEDGE OF LOCAL AUTHORITY/NHS/CCG/HEALTH AND SOCIAL CARE processes and sector.
- Expertise in using and coaching others in Lean tools and techniques required to make operational and process improvements, and ideally be a certified Lean Six Sigma Green Belt
- Understanding of contractual and compliance considerations within a health and social care setting.

MAIN JOB FUNCTIONS: (NB In addition to these responsibilities, employees are required to carry out such other duties as may reasonably be required).

- Responsible for optimising operational performance within a new establishing service.
- Identify and implement processes required for new service, enhance the customer experience, efficiency and effectiveness or to reduce organisational risk across both head office and operational functions.
- Generate and deliver initiatives through insight and analytic measurement.
- Create and work within a set of organisational templates and methodologies for business analysis.

In addition to these responsibilities, employees are required to carry out such other duties as may reasonably be required.

- Undertake process mapping, making recommendations and implementation plans which are robust and accountable to ensure a succinct launch and progressive delivery.
- Capture business needs quickly and effectively with the aim of increasing individuals' contributions through staff engagement. Plan and manage complex, concurrent work streams of business analysis and leverage best-suited methodologies and practices.
- Obtain knowledge of the marketplace through horizon scanning.
- Identify and document constraints, assumptions and risks associated with changing business requirements.
- Support the communication of the requirements for the resources, defining solutions and thereafter throughout the project life cycle.
- Work with Project Manager in ensuring business requirements and defined deliverables are aligned with long and short term business objectives.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver requirements and contract schedules
- Deploy strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and codify them.
- Support Project Manager in maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area.
- Pull internal resources and data together to enable analysis
- Assist in the financial modelling where required
- Work with Project Manager to devise and coordinate a project plan and deliver this to the pre-determined timescale, mapping and analysing business processes.
- Own and manage complex political stakeholder relationships with high level external stakeholders.
- Undertake frequent travel in the local area for internal and external meetings

To safeguard the health, well-being and safety of the customers we work with, some of whom may be classed as vulnerable people or adults at risk. In the event of a risk to a customer becoming apparent or if concerns arise about a vulnerable person's welfare, to immediately report these concerns in line with the appropriate policy and procedure.