Business Process Analyst, Netherlands

Our client, a leading financial services business, are undertaking an Operational Improvement/Lean/Cost reduction programme and require highly experienced Business Process Analyst based in the Netherlands with lean/operational excellence/process experience to liaise with stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.

You will have the ability to summarise large amounts of information to understand business problems and opportunities in the context of the requirements, and recommend solutions that enable the organisation to achieve its goals. Working with teams to help them understand and implement the solutions agreed in the business case document.

Main Duties:

- Understand the factors and requirements that drive the business' goals, objectives and work practices
- Conducts detailed analysis across the business areas
- Facilitate workshops
- Work with stakeholders to identify business opportunities and/or issues and to ensure understanding and support for proposed solutions
- Document and present process flows/diagrams, analyses and suggests improvements
- Document business requirements, prepares feasibility studies, and facilitates business process re-engineering and solution design
- Proposes appropriate solutions to meet business goals, understanding the wider implications
- Identifies options and assists more senior colleagues in determining the appropriate solution
- Clearly defines measurable success criteria and articulates project benefits and costs using financial models to define current costs and to produce the financial savings for the business case and project costs to achieve the savings
- Implement project solutions to time, cost, quality and scope
- Align implementation activities with overall project/programme outcomes
- During Business Case, Quantify costs and benefits of solutions and contribute to the creation of business cases, Contribute to the development of the project business case providing necessary detail on the existing operations, the benefit of any changes and the costs to be incurred to implement change.
- During delivery, advise if design or solution impacts the agreed project scope and produce a change requests as required in support of any required change.
- Advises the business as a subject matter expert in business analysis, data analysis, organisational design and systems requirements.
- Supports project managers in designing, planning and implementing change projects.

To apply you must have extensive experience of Business Process Analysis within a successful lean/operational excellence programme of change, experience of front to back insurance or Financial services processes, be based in the Netherlands, be fluent in Dutch, possess great stakeholder skills, have experience of business process modelling tools (Visio, BPM etc) and knowledge of BPO and off shoring.