Business Process Analyst

JD:
PROJECT SCOPE/TASKS
The scope of this project encompasses the following tasks:
Guide development of an ITSB Service Delivery Framework that links the delivery of all IT services in accordance with best practices
Identify best practices for service delivery based on ITSB preferred development methodology (Agile Scrum, Waterfall, etc )
Coordinate development of recommended approach, timeline and roadmaps to transition to new Service Delivery Framework ensuring integration with IT Support processes and Business Processes
Conduct gap analysis of existing ITSB standard processes and tools with PSR project delivery processes
Identify integration needs of support processes with business processes and help resolve any integration issues
Provide subject matter expertise and work with ITSB in the implementation of Enterprise Architecture/SOA infrastructure and organizational maturity needed to support PSR production environment (eg processes, standards and policies needed to focus on PSR services management/governance and re-use)
Work with clients to assure adoption of the ITIL framework, providing support for implementation of processes to prepare ITSB to support and operate PSR
Facilitate the development of knowledge transfer plans for all critical roles and responsibilities not yet transferred to ITSB staff
Provide transition subject matter expertise across the major streams within the ITSB transition effort, identifying areas of coordination and potential risks/issues; work with ITSB Transition Lead in managing risks and resolution of issues, and ensure the owners have developed mitigation strategies and issues resolution strategies.
Gather and research technical information for use in documentation activities
Function as a member of a cross-functional team in a structured environment; collaborates with management to produce documentation based on established deadlines and milestones.
Develop working knowledge of functional areas as assigned.
Develop proficiency in Client's internal processes and guidelines. Adhere to lientsstandards, including templates and style guides.
Coordinate and facilitate document reviews to ensure technical accuracy
Provide status updates as required by management 

MINIMUM QUALIFICATIONS
Technical Writing and Vertical 12.0 Business Process Re-engineering for minimum qualifications required for this engagement.

DESIRED QUALIFICATIONS
INTERMEDIATE LEVEL ITIL FRAMEWORK EXPERIENCE
STRONG INTERPERSONAL AND ANALYTICAL SKILLS; DETAIL ORIENTED AND ABILITY TO WORK WITH COMPLEX LOGIC.
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS AND THE ABILITY TO INTERACT PROFESSIONALLY WITH A DIVERSE GROUP SUCH AS EXECUTIVES, MANAGERS, AND SUBJECT MATTER EXPERTS.