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Business Improvement Specialist - NATO Cleared/SC Cleared - Belgium

Eingestellt von Dome Recruitment

Gesuchte Skills: Support, Client

Projektbeschreibung

Business Improvement Specialist - NATO CLEARED/SC CLEARED- Belgium - €575.00 per day

Our client is looking for a contract Business Improvement Specialist to come on board with the following technical skills.

EXPERIENCE WITH ITSM TOOLS, GOOD KNOWLEDGE OF ITIL BEST PRACTICES AND SOLID COMMS SKILLS

- You will be responsible to provide rapid response to possible service disruptions and to ensure the restoration of service caused by an incident or a number of incidents.Within the "SMC Service Line", and especially the "Service Support Management Processes Branch",
- All the "Request, Incident, Problem and Availability Management Section" has to be created from scratch, with all PE positions vacant (Section Head currently under recruitment process).
- You will also support the "Incident and Problem Management transition process from OPS Center to "SMC Service line".
- Ensure the bridge between SMC and the "OPS center" during a transition phase (3 to 6 months), in order to minimize the risks to transfer the ownership of the Incident and Problem management Processes.
- Support the review of related Incident and Problem Management processes documentation.
- Produce management information reports in respect to Incident and Problem Management performance.
- Ensure interfaces between Incident and problem Management and other Service management processes.
- Maintain the Incident and Problem Management toolset modules.
- Provide support to Incident and Problem process owner and manager, assisting to the planning and coordination of all Incident and Problem Management processes activities.
- Identify and propose improvement opportunities for inclusion in the Continual Service Improvement Register.
- Work with Service Lines and other process managers to ensure that incidents and problems are efficiently processed.
- Report high impacting incidents affecting the customer.
- Execute the Root Cause Analysis (RCA) in order to ensure that an incident or a number of incidents that caused a disruption of a service do not occur again.

NATO CLEARED OR SC CLEARED IS ESSENTIAL.

Projektdetails

  • Einsatzort:

    Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Dome Recruitment