Business Development Analyst

DUTIES
Execute day-to-day workflow using Lodestar and Siebel. Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with field staff.
Provide customer level support by researching and responding to customer inquiries received from various internal groups.
Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
Ensure that all Sarbanes-Oxley ( SOX ) Key Controls and other company policies are followed. Review and comprehend ISO market rule changes and ensure system processes are following current market requirements.
Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.

SKILLS:
QUALIFICATIONS
REQUIRED:
Bachelor's degree or equivalent combination of work experience and/or education
Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
Ability to communicate effectively and professionally, with internal and external parties is required.
Solid analytical and problem-solving skills.
Customer service orientation, serving internal and external clients.
Excellent attention to detail.
Capable of working independently and taking ownership of responsibilities.
Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
Ability to adapt to changing markets, systems, and processes.

PREFERRED:
Prior experience in the retail energy industry. Lodestar/Siebel experience.