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Business Consultant - Channel Shift
Eingestellt von Capita Resourcing
Gesuchte Skills: Consultant, Support
Projektbeschreibung
A Channel Shift Business Consultant is required to join this well known energy company, to support an already established "Operations Excellence Programme", to better optimise the various different customer channels. The successful applicant will be a Channel Expert and be able to demonstrate specific benefit and change and have experience of identifying any opportunities to achieve additional targets. This is a three month contract, based in Hove.
Key Tasks & Responsibilities
Providing an advisory SME role to the channel management work-stream, challenging existing priorities and supporting the identification of new opportunities to provide contingency should customers not change to the required level. Utilising significant experience of delivering channel projects to help drive implementation of channel solutions in 2014. The Channels in scope are voice/IVR/Live Chat/on-line self serve/email. Deliverables
Lead activities to identify new channel management opportunities which will deliver additional FTE capacity in '14
Development of supporting business case, delivery plan and resourcing requirements to ensure success
Work as part of the channel team (2) and with business stakeholders to drive delivery activities within engagement period
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
Projektdetails
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Einsatzort:
Hove, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges