Business Architect - Contact Centre

An opportunity has arisen to join a leading Insurance organisation; they are urgently looking for a Business Architect to join a large business transformation programme. The Business Architect will be required to collaborate closely with the organisations senior leadership in order to create clear enterprise-wide and function/solution level target operating models and transition states.

You will be a strong Business Architect with experience of designing and building Target Operating models previously. You must have strong design principle definition experience alongside an ability to identify and work through Key Decision Designs (KDDs).

Experience of working on Contact centre initiatives previously is very important for this role as it will be specifically working on the Contact centre workstream.

You will ideally have worked within insurance previously although a strong Financial services background will also be considered. Experience of liaising with senior level stakeholders (up to and including CxO) is also required. Consultancy background is highly desirable.

Hays Projects and Change specialise in recruiting roles within the Business change arena specifically focussing within Financial services.

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