Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Business Analyst (Telco)
Eingestellt von E-Frontiers
Gesuchte Skills: Support, Design, Designer
Projektbeschreibung
Business has recently launched a tier 1 programme with the objective of developing a range of important business products in the following portfolios: Data, Voice, Mobile and Fixed Mobile Convergence. VOIP experience necessary
The role purpose is to support product development by defining
- Comprehensive and effective process, methods and procedures to enable our customer channel to sell and support the product.
- Associated requirements
NATURE AND SCOPE
Clear business processes, methods and procedures are critical to ensuring
- Our sales and customer care channels can operate and support customers who buy our products.
- Quality customer journeys and satisfied customers.
- That eB and technical resources are utilised in an effective manner.
The process designer must have the ability to
- Work to tight timelines
- Deliver on time
- Deliver complete and accurate process/requirements that are signed off by stakeholders
- Tackle multiple tasks simultaneously and prioritise work based on external factors
- Manage multiple stakeholders (often with competing views) and achieve buy in
-Communicate progress to the customer and MANAGE THE CUSTOMER'S EXPECTATIONS
- Provide leadership to business community
ACCOUNTABILITIES
- Delivery of complete and accurate analyses, approved and signed off by relevant stakeholders
- Delivery of complete and accurate processes, methods and procedures.
-Manage processes/requirements through SOLUTION, TEST AND DELIVERY
-Communicate changes to the customer and MANAGE THE CUSTOMER'S EXPECTATIONS
- Collaborates with the business and technology to advise on optimum design
- Fully understands business strategy and needs
- Have a good knowledge of telecommunications products.
- Ability to understand complex products quickly and to glean appropriate information form SMEs
- Proactively suggest new ideas and methodologies
- Ensure effective communication is employed to keep business, technology and key project stakeholders up to date
- Provide expertise in the areas of business/data analysis and drive business process change where necessary
- Drive quality through accurate process definition and data mapping
- Lead the design of business solutions to ensure maximum effectiveness of process integration across vertical applications
The role purpose is to support product development by defining
- Comprehensive and effective process, methods and procedures to enable our customer channel to sell and support the product.
- Associated requirements
NATURE AND SCOPE
Clear business processes, methods and procedures are critical to ensuring
- Our sales and customer care channels can operate and support customers who buy our products.
- Quality customer journeys and satisfied customers.
- That eB and technical resources are utilised in an effective manner.
The process designer must have the ability to
- Work to tight timelines
- Deliver on time
- Deliver complete and accurate process/requirements that are signed off by stakeholders
- Tackle multiple tasks simultaneously and prioritise work based on external factors
- Manage multiple stakeholders (often with competing views) and achieve buy in
-Communicate progress to the customer and MANAGE THE CUSTOMER'S EXPECTATIONS
- Provide leadership to business community
ACCOUNTABILITIES
- Delivery of complete and accurate analyses, approved and signed off by relevant stakeholders
- Delivery of complete and accurate processes, methods and procedures.
-Manage processes/requirements through SOLUTION, TEST AND DELIVERY
-Communicate changes to the customer and MANAGE THE CUSTOMER'S EXPECTATIONS
- Collaborates with the business and technology to advise on optimum design
- Fully understands business strategy and needs
- Have a good knowledge of telecommunications products.
- Ability to understand complex products quickly and to glean appropriate information form SMEs
- Proactively suggest new ideas and methodologies
- Ensure effective communication is employed to keep business, technology and key project stakeholders up to date
- Provide expertise in the areas of business/data analysis and drive business process change where necessary
- Drive quality through accurate process definition and data mapping
- Lead the design of business solutions to ensure maximum effectiveness of process integration across vertical applications
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Medien/Design, Sonstiges