Business Analyst/Technical BA/Customer Engagement Manager/CEM

BUSINESS ANALYST/TECHNICAL BA/CUSTOMER ENGAGEMENT MANAGER/CEM

European-wide Solution Integrator looking for a Business Analyst to join their innovative firm.

My client is one of Europe's leading software providers and is widely renowned as one of the premium businesses to date.

You will be an experienced Technical BA, confident in building relationships between large businesses and bridging the gap between the technical teams and Decision Makers in the company's target areas.

The ideal candidate will be either French or German based with good English communication skills. You will also work remotely with the ability to do some travel around Europe on the rare occasion.

KEY JOB RESPONSIBILITIES

- Prince 2 Certified
- Risk & Issue & Change Control Management.
- Good Listener - project particulars are almost always informed from a business need. To do the job well, there is a requirement for the CEM to be across this need. Listen and learn from stakeholders what they want. Then, continually assess the understood need against all aspects of the project.
- Facilitate the preparation of the data and provide clear analysis to enable informed decisions to be made by stakeholders.
- Provide project managers with the awareness of the budget, current spend availability and any variances. Support PMs to resolve Variances.
- Governance and Quality Assurance - work in partnership with the central Governance team to embed agreed processes effectively throughout the portfolio or large programme ensuring quality, consistency and control.
- Planning management - Agree planning standards & Tools effectively throughout the portfolio or large programme ensuring quality, consistency and control. Set and maintain portfolio/Programme roadmap escalating relevant intelligent information to leadership team or department
- MI Management - Own generation of portfolio/programme reporting develop and update the MI with consideration of stakeholders to ensure continued improvement & relevance.

DESIRABLE SKILLS AND REQUIREMENTS

- Manufacturing or Energy experience
- Help Bridge the gap between Business and IT
- Assist in RFIs/RFPs/RFQs
- Generate a Business Wish List
- Articulating Business Needs and Business Cases
- Identify business opportunities for customers
- Gather and processes complex business problems and/or strategies in order to build suitable solutions with help from Digital Architect and Data Architect
- Participate in the budget process for the assigned business process from a business and IT perspective.
- Help with organising Technology Events
- Help in Sales to delivery handoff
- Setup the delivery function with Support from BU/Account Heads Eye for detail and quality