Business Analyst - Servicenow

BUSINESS ANALYST - SERVICENOW
ROLE:
Looking for someone who can lead the delivery effort and account for milestone targets according to the project plan. Take ownership & responsibility for design & specification activities. Co-ordinate testing, simulation, training and enhancement.

RESPONSIBILITIES:
- Responsible to provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT).
- Responsible in enabling decision making and direction setting.
- Ensure clusters processes are aligned, integrated and uniform.
- Responsible for reporting on the status of deliverables and progress against plan which feeds into the ITSM and wider programme governance model.
- Produce weekly monthly report to highlight risks, key decisions & progress.
- Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy.
- He/She should proactively manage application specific enhancements/defects.
- Work with the wider programme teams to enable delivery of the processes.
- Work consultatively with stakeholders and retain focus to achieve the deployment schedule.
- Run iterative workshops with stakeholders as required.
- Work with Project management to assist with tracking & escalation of issues.
- Monitor and drive issue resolution and escalate out of line situations.

REQUIRED SKILLS:
- Experience in at least one Major ServiceNow Process delivery area.
- Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.).
- Experience in keen awareness of limitations of ServiceNowHENCE WE WELL UNDERSTAND WHAT IT MEANS TO BE PROFESSIONALLY SUPPORTED IN YOUR SEARCH FOR A NEW PROJECT AND BEING EMPLOYED.