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Business Analyst - Servicenow
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Engineering, Support
Projektbeschreibung
For our customer in Zurich we are looking for a Business Analyst
Your responsibilities:
- Working as part of the global Business Analysis team for Service Management Platform Product Management this role will be responsible for delivery of:
- Stakeholder analysis and requirements engineering
- Elicitation, analysis, documentation, support prioritization of, specifying, managing and communicating requirements, describing processes &e cases and propose improvements, ensuring a common understanding between Business/Stakeholders and IT/Project.
- Capturing the interface requirements arising from the migration of various Legacy tools (Incident, Problem, Change, Request) to ServiceNOW
- Working with the Dependent project streams in the ServiceNOW delivery project to facilitate the migration into ServiceNOW.
- Contributing to a reduction of implementation risks by delivering high quality requirement specifications.
Required Skills: - Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into Requirements and Functional Specifications.
- Successfully engage in multiple initiatives simultaneously.
- Work independently with users to define concepts and under direction of project managers
- Excellent verbal and written communication skills (including English) and the ability to proactively interact professionally with a diverse group, stakeholders, managers, and subject matter experts.
- Collaborate with subject matter experts to establish the design and strategy and analyze tradeoffs between key requirements
-experience with SCRUM/Agile is a defenate advantage.
Ideal additional skills:
- Detailed understanding of ITIL.
- Present professionally and cogently (to stakeholder communities).
- German skills are appreciated as candidates with German skills are favoured
If you are interested in this position please do not hesitate to send us your CV electronically
Your responsibilities:
- Working as part of the global Business Analysis team for Service Management Platform Product Management this role will be responsible for delivery of:
- Stakeholder analysis and requirements engineering
- Elicitation, analysis, documentation, support prioritization of, specifying, managing and communicating requirements, describing processes &e cases and propose improvements, ensuring a common understanding between Business/Stakeholders and IT/Project.
- Capturing the interface requirements arising from the migration of various Legacy tools (Incident, Problem, Change, Request) to ServiceNOW
- Working with the Dependent project streams in the ServiceNOW delivery project to facilitate the migration into ServiceNOW.
- Contributing to a reduction of implementation risks by delivering high quality requirement specifications.
Required Skills: - Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into Requirements and Functional Specifications.
- Successfully engage in multiple initiatives simultaneously.
- Work independently with users to define concepts and under direction of project managers
- Excellent verbal and written communication skills (including English) and the ability to proactively interact professionally with a diverse group, stakeholders, managers, and subject matter experts.
- Collaborate with subject matter experts to establish the design and strategy and analyze tradeoffs between key requirements
-experience with SCRUM/Agile is a defenate advantage.
Ideal additional skills:
- Detailed understanding of ITIL.
- Present professionally and cogently (to stakeholder communities).
- German skills are appreciated as candidates with German skills are favoured
If you are interested in this position please do not hesitate to send us your CV electronically
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges