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Business Analyst - Salesforce.com (French Speaking)

Eingestellt von Silverlink Technologies

Gesuchte Skills: Design, Sales

Projektbeschreibung

ROLE: BUSINESS ANALYST -SALESFORCE.COM (FRENCH SPEAKING)

LOCATION: AMSTERDAM, NETHERLANDS

DURATION: 6 MONTHS +

Job Description:

SUMMARY OF POSITION:

English and French writing and speaking. Designing and running workshops. Understanding/experience in customer service (case management) processes, social service, and Salesforce.com

RESPONSIBILITIES:

Participate in process flow analysis and process redesign along with the Program Manager

Share best practices and be consultative to clients throughout duration of the project

Produce a detailed functional design document to match customer requirements

Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements

Provide current best practice and 3rd Party solution alternatives as part of the functional design document

Lead the SIT and UAT efforts

Participate in training design, documentation and delivery efforts in concert with the Engagement Manager

Participate and lead, when needed, project meetings with the customer

Maintain current Salesforce certifications

PREFERRED SKILLS/EXPERIENCE:

Ideal candidate must be self-motivated with a proven track record in Cloud technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organised and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.

Additional preferred qualifications are:

Advanced experience with Salesforce configuration and custom development

SFDC Certifications Sales Cloud, Service Cloud, DEV, other

Experience with enterprise integration tools and extract, transformation and load (ETL) tools

Strong presentation, writing and communication skills in public and private meeting forums

Experience with other CRM software (Siebel, Clarify, Vantive, PeopleSoft, NetSuite, etc.)

Experience with enterprise integration tools and extract, transformation and load (ETL) tools

Strong presentation and communication skills

Ability to understand business requirements and convert them into solution designs

Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints. Should have participated in, and be familiar with, Agile (Scrum) project methodologies

Salesforce systems integration and/or implementation experience

Proven Solutions consulting experience in large enterprises

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months + Extensions

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Marketing/Vertrieb, Medien/Design

  • Skills:

    design, sales

Silverlink Technologies