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Business Analyst; Retail, PoS (Point of Sales), Contact Center, Telco

Eingestellt von Vesta Consulting Limited

Gesuchte Skills: Sales, Support

Projektbeschreibung

BUSINESS ANALYST; RETAIL, POS (POINT OF SALES), CONTACT CENTER, TELCO, ORDER, BILLING, CRM

KEY SKILLS:

- Requirements ownership
- Traceability Matrix creation
- stakeholder identification & engagement
- Business Analyst
- Retail and PoS (Point of sales) solution
- Contact center solution
- COTS product like Hybris
- Telco - Customer, Product, Order, Bill
- CRM and Billing processes

Job description:

- Understanding of the standard BA processes - requirements ownership & management, traceability Matrix creation & management, stakeholder identification & engagement.
- Understanding of e2e life cycle of the software development project and knowing where the BA team engagement is required
- Ability to work with remote design, development and test teams.
- Ability to work with Gold users to support User Acceptance Testing
- Understanding of the Webshop business - key considerations, pitfalls etc.
- Understanding of Retail and PoS (Point of sales) solution and related requirements.
- Understanding of Contact center solution and related requirements.
- Standard Processes & Procedures followed in online shop, retail shop and contact center for a consumer mobile business
- High level understanding of standard E-commerce platforms (COTS product like Hybris)
- Datamodelling for key data attributes in a consumer mobile telco world - Customer, Product, Order, Bill
- Understanding of CRM and Billing processes
- Good communication and articulation skills
- Good convincing and presentation (hold workshops) skills
- Ability to engage with senior business stakeholders (Product Managers, Operations Head, Retail Managers, Complaints and Collections Head, Billing head etc) and talk in their business language' (knowing key business related terms on consumer mobile and telco business eg dunning)
- Ability to work under pressure and demanding timelines.

Projektdetails

  • Einsatzort:

    Budapest, Ungarn

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months Rolling

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Marketing/Vertrieb, Sonstiges

  • Skills:

    sales, support

Vesta Consulting Limited