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Business Analyst-Problemsolving, Analysis,Documentation,Digital
Eingestellt von NextLink Solutions
Gesuchte Skills: Social media, Client
Projektbeschreibung
WE ARE LOOKING FOR A BUSINESS ANALYST AT GENEVA,SWITZERLAND.
Duration: 3 months + (LongTerm)
ABOUT NEXT LINK: NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
PROJECT - KEY NOTES:
- Improving the customer experience is a key priority for 2018 and beyond.
- The ambition is one 24x7 point of contact for all clients customers reachable through channels of the customers' choice (eg portal, app, phone, chat, social media).
- Leverage machine learning and bot technology to make customer experience more efficient and effective
- Deploy and offer use of social media as a means to submit queries into our CRM system, analytics and advanced CRM tools
DESCRIPTION OF ACTIVITIES:
- Interactions with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gathering, documenting and analysing business needs and requirements in the standard format used by the client.
- Above also includes non-functional requirements, acceptance criteria and related activities.
REQUIREMENTS:
- Minimum 7-10 years of experience working as Business Analyst.
- Great Personal skills with experience working in a multi-national environment.
- Problem-solving, analysis and documentation/specifications skills.
- Advanced written and verbal communication in English, including TECHNICAL WRITING skills.
- Knowledge of customer service processes, tools and CRM is advantage
LOCATION: On Site (Geneva- Switzerland)
CONTRACT START DATE: ASAP
CONTRACT DURATION: 3+months with possibility of extension
Duration: 3 months + (LongTerm)
ABOUT NEXT LINK: NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
PROJECT - KEY NOTES:
- Improving the customer experience is a key priority for 2018 and beyond.
- The ambition is one 24x7 point of contact for all clients customers reachable through channels of the customers' choice (eg portal, app, phone, chat, social media).
- Leverage machine learning and bot technology to make customer experience more efficient and effective
- Deploy and offer use of social media as a means to submit queries into our CRM system, analytics and advanced CRM tools
DESCRIPTION OF ACTIVITIES:
- Interactions with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gathering, documenting and analysing business needs and requirements in the standard format used by the client.
- Above also includes non-functional requirements, acceptance criteria and related activities.
REQUIREMENTS:
- Minimum 7-10 years of experience working as Business Analyst.
- Great Personal skills with experience working in a multi-national environment.
- Problem-solving, analysis and documentation/specifications skills.
- Advanced written and verbal communication in English, including TECHNICAL WRITING skills.
- Knowledge of customer service processes, tools and CRM is advantage
LOCATION: On Site (Geneva- Switzerland)
CONTRACT START DATE: ASAP
CONTRACT DURATION: 3+months with possibility of extension
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Marketing/Vertrieb