Business Analyst (Mobile)

Our client has recently launched a tier 1 programme with the objective of developing a range of important business products in the following portfolios:

DATA, VOICE, MOBILE AND FIXED MOBILE CONVERGENCE.

The role purpose is to support product development by defining:

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Comprehensive and effective process, methods and procedures to enable our customer channel to sell and support the product.
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Associated requirements

Nature and Scope:

- Clear business processes, methods and procedures are critical to ensuring
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Our sales and customer care channels can operate and support customers who buy our products.
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Quality customer journeys and satisfied customers.
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That eB and technical resources are utilised in an effective manner.

The process designer must have the ability to:

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Work to tight timelines
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Deliver on time
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Deliver complete and accurate process/requirements that are signed off by stakeholders
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Tackle multiple tasks simultaneously and prioritise work based on external factors
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Manage multiple stakeholders (often with competing views) and achieve buy in
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Communicate progress to the customer and manage the customer's expectations
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Provide leadership to business community

Accountabilities:

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Delivery of complete and accurate analyses, approved and signed off by relevant stakeholders
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Delivery of complete and accurate processes, methods and procedures.
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Manage processes/requirements through solution, test and delivery
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Communicate changes to the customer and manage the customer's expectations
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Collaborates with the business and technology to advise on optimum design
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Fully understands business strategy and needs
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HAVE A GOOD KNOWLEDGE OF TELECOMMUNICATIONS PRODUCTS.
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Ability to understand complex products quickly and to glean appropriate information form SMEs
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Proactively suggest new ideas and methodologies
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Ensure effective communication is employed to keep business, technology and key project stakeholders up to date
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Provide expertise in the areas of business/data analysis and drive business process change where necessary
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Drive quality through accurate process definition and data mapping
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Lead the design of business solutions to ensure maximum effectiveness of process integration across vertical applications
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Management of external parties as appropriate