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Business Analyst - Messaging

Eingestellt von Rize Recruitment Ltd

Gesuchte Skills: Support, Sun, Java, Sql

Projektbeschreibung

Business Analyst - Messaging

I am currently looking for an experienced Business Analyst to work on a 3 month extendable contract for a market leading client of mine in Johannesburg, South Africa.

Business Analysts with a messaging background will be preferred.

DUTIES - - Rollout of a chat platform globally
- Assume joint responsibility for the operation of instant messaging services.
- Operate as part of a global team, using a follow-the-Sun model for 24x5 on-site support, and participate in a rota for weekend on-call support.
- Manage and minimize risk to instant messaging services by following formal processes, eg change management.
- Resolve incidents in a timely manner, as/when they are escalated from other support teams.
- Manage and rectify service outages (major incident management).
- Contribute to knowledge-sharing with all teams which support instant messaging services.
- Identify and initiate process improvements to ensure robust support of instant messaging services.
- Engage with other technology support teams to ensure robust support of instant messaging services.
- Engage with the Chat Technologies Engineering team to upgrade existing technologies and deliver new technologies into the live environment.

REQUIREMENTS - Candidates for vacancies in the Chat Technologies Support team will have:

- Excellent IT troubleshooting and analytical skills
- Experience of application support in a large enterprise environment
- Experience of controlled IT environments, ideally within an ITIL framework

Knowledge of the following technologies, including proven enterprise support experience, is highly valuable:

- XMPP (particularly Jabber /Cisco XCP)
- JBoss and JMS
- Both Linux and Windows operating systems

Knowledge of the following, including proven enterprise support experience, is considered advantageous:

- Actiance Vantage (aka Facetime IMAuditor)
- Java-based application support
- Parlano MindAlign
- Microsoft LCS, OCS or Lync

Scripting languages, including PowerShell and SQL

Projektdetails

  • Einsatzort:

    Gauteng, Südafrika

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months + Extension

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Rize Recruitment Ltd

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