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Business Analyst - Messaging
Eingestellt von Rize Recruitment Ltd
Gesuchte Skills: Support, Sun, Java, Sql
Projektbeschreibung
Business Analyst - Messaging
I am currently looking for an experienced Business Analyst to work on a 3 month extendable contract for a market leading client of mine in Johannesburg, South Africa.
Business Analysts with a messaging background will be preferred.
DUTIES - - Rollout of a chat platform globally
- Assume joint responsibility for the operation of instant messaging services.
- Operate as part of a global team, using a follow-the-Sun model for 24x5 on-site support, and participate in a rota for weekend on-call support.
- Manage and minimize risk to instant messaging services by following formal processes, eg change management.
- Resolve incidents in a timely manner, as/when they are escalated from other support teams.
- Manage and rectify service outages (major incident management).
- Contribute to knowledge-sharing with all teams which support instant messaging services.
- Identify and initiate process improvements to ensure robust support of instant messaging services.
- Engage with other technology support teams to ensure robust support of instant messaging services.
- Engage with the Chat Technologies Engineering team to upgrade existing technologies and deliver new technologies into the live environment.
REQUIREMENTS - Candidates for vacancies in the Chat Technologies Support team will have:
- Excellent IT troubleshooting and analytical skills
- Experience of application support in a large enterprise environment
- Experience of controlled IT environments, ideally within an ITIL framework
Knowledge of the following technologies, including proven enterprise support experience, is highly valuable:
- XMPP (particularly Jabber /Cisco XCP)
- JBoss and JMS
- Both Linux and Windows operating systems
Knowledge of the following, including proven enterprise support experience, is considered advantageous:
- Actiance Vantage (aka Facetime IMAuditor)
- Java-based application support
- Parlano MindAlign
- Microsoft LCS, OCS or Lync
Scripting languages, including PowerShell and SQL
I am currently looking for an experienced Business Analyst to work on a 3 month extendable contract for a market leading client of mine in Johannesburg, South Africa.
Business Analysts with a messaging background will be preferred.
DUTIES - - Rollout of a chat platform globally
- Assume joint responsibility for the operation of instant messaging services.
- Operate as part of a global team, using a follow-the-Sun model for 24x5 on-site support, and participate in a rota for weekend on-call support.
- Manage and minimize risk to instant messaging services by following formal processes, eg change management.
- Resolve incidents in a timely manner, as/when they are escalated from other support teams.
- Manage and rectify service outages (major incident management).
- Contribute to knowledge-sharing with all teams which support instant messaging services.
- Identify and initiate process improvements to ensure robust support of instant messaging services.
- Engage with other technology support teams to ensure robust support of instant messaging services.
- Engage with the Chat Technologies Engineering team to upgrade existing technologies and deliver new technologies into the live environment.
REQUIREMENTS - Candidates for vacancies in the Chat Technologies Support team will have:
- Excellent IT troubleshooting and analytical skills
- Experience of application support in a large enterprise environment
- Experience of controlled IT environments, ideally within an ITIL framework
Knowledge of the following technologies, including proven enterprise support experience, is highly valuable:
- XMPP (particularly Jabber /Cisco XCP)
- JBoss and JMS
- Both Linux and Windows operating systems
Knowledge of the following, including proven enterprise support experience, is considered advantageous:
- Actiance Vantage (aka Facetime IMAuditor)
- Java-based application support
- Parlano MindAlign
- Microsoft LCS, OCS or Lync
Scripting languages, including PowerShell and SQL
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges