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Business Analyst - ITIL/IT Infrastructure/Servicenow

Eingestellt von RM IT Professional Resources AG

Gesuchte Skills: Design, Support

Projektbeschreibung

BUSINESS ANALYST - ITIL/IT INFRASTRUCTURE/SERVICENOW wanted for our Zurich based client in the financial sector.

YOUR TASKS:

- Gathering business functional requirements using all possibilities at your disposal
- Evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
- Creation of work breakdown structures, project plans and scoping documents based on collected and evaluated information
- Lead the requirement gathering process to define the service strategy for new solutions/services, including future areas that are relevant to supporting business areas
- Stakeholder management regarding the services/activities in scope
- Investigate and understand customer problems and design improvement suggestions. Recommend design improvements through adaptations and modifications of standard technical principles

YOUR EXPERIENCE/SKILLS:

- 5+ years' experience with IT implementation projects (technical IT background preferred)
- Solid working experience with ServiceNow
- Strong understanding of ITIL V3 (intermediate certifications/ITIL Expert qualification strongly desired)
- Solid analytical and product management skills required, including a thorough understanding of how to interpret customer needs and translate them into application and operational requirements
- Experience in the financial services industry and/or IT background is a plus
- Hands-on testing and implementation skills
- Know-How of modelling techniques like ER, UML, BPMN
- Languages: Fluent English is a must and German is highly desirable

START: ASAP
DURATION: 6MM++
LOCATION: Zurich, Switzerland

Doesn't that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND? In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and many more

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RM IT Professional Resources AG