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Business Analyst ITIL
Eingestellt von Experis Schweiz AG
Gesuchte Skills: Engineering, Support
Projektbeschreibung
ITIL BUSINESS ANALYST
Our client, headquartered in Zurich, is an important subsidiary of a global company in the finance industry. We are looking for an ITIL Business Analyst for a contract role.
Role overview:
Working as part of the global Business Analysis team for Service Management Platform Product Management this role will be responsible for delivery of:
* Stakeholder analysis and requirements engineering.
* Elicitation, analysis, documentation, support prioritization of, specifying, managing and communicating requirements, describing processes & use cases and propose improvements, ensuring a common understanding between Business/Stakeholders and IT/Project.
* Capturing the interface requirements arising from the migration of various Legacy tools (Incident, Problem, Change, Request) to ServiceNOW.
* Working with the Dependent project streams in the ServiceNOW delivery project to facilitate the migration into ServiceNOW.
* Contributing to a reduction of implementation risks by delivering high quality requirement specifications.
Required Skills
* Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into Requirements and Functional Specifications.
* Successfully engage in multiple initiatives simultaneously.
* Work independently with users to define concepts and under direction of project managers
* Excellent verbal and written communication skills (including English) and the ability to (proactively interact professionally with a diverse group, stakeholders, managers, and subject matter experts.
* Collaborate with subject matter experts to establish the design and strategy and analyze tradeoffs between key requirements
* Detailed understanding of Incident, Problem, Change and Request.
* Proven track record on interface migrations for larger/complex projects.
* Experience with SCRUM/Agile is a defenate advantage.
* Being able to map the prioritised requirements to the process and to the sprints as a task.
Additional skills:
* Detailed understanding of ITIL.
* Needs to be capable of working on own initiative.
* Present professionally and cogently (to stakeholder communities).
* Being able to work on multiple tasks at the same time
* Being able to communicate to different audiences (customer, developer, etc.) and levels of management stakeholders
Contract: 6 months +
Interested?
Please apply online. We look forward to receiving your application.
Please don't hesitate to send your CV to Sophia Alaoui or if you should have any questions, please don't hesitate to call.
Our client, headquartered in Zurich, is an important subsidiary of a global company in the finance industry. We are looking for an ITIL Business Analyst for a contract role.
Role overview:
Working as part of the global Business Analysis team for Service Management Platform Product Management this role will be responsible for delivery of:
* Stakeholder analysis and requirements engineering.
* Elicitation, analysis, documentation, support prioritization of, specifying, managing and communicating requirements, describing processes & use cases and propose improvements, ensuring a common understanding between Business/Stakeholders and IT/Project.
* Capturing the interface requirements arising from the migration of various Legacy tools (Incident, Problem, Change, Request) to ServiceNOW.
* Working with the Dependent project streams in the ServiceNOW delivery project to facilitate the migration into ServiceNOW.
* Contributing to a reduction of implementation risks by delivering high quality requirement specifications.
Required Skills
* Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into Requirements and Functional Specifications.
* Successfully engage in multiple initiatives simultaneously.
* Work independently with users to define concepts and under direction of project managers
* Excellent verbal and written communication skills (including English) and the ability to (proactively interact professionally with a diverse group, stakeholders, managers, and subject matter experts.
* Collaborate with subject matter experts to establish the design and strategy and analyze tradeoffs between key requirements
* Detailed understanding of Incident, Problem, Change and Request.
* Proven track record on interface migrations for larger/complex projects.
* Experience with SCRUM/Agile is a defenate advantage.
* Being able to map the prioritised requirements to the process and to the sprints as a task.
Additional skills:
* Detailed understanding of ITIL.
* Needs to be capable of working on own initiative.
* Present professionally and cogently (to stakeholder communities).
* Being able to work on multiple tasks at the same time
* Being able to communicate to different audiences (customer, developer, etc.) and levels of management stakeholders
Contract: 6 months +
Interested?
Please apply online. We look forward to receiving your application.
Please don't hesitate to send your CV to Sophia Alaoui or if you should have any questions, please don't hesitate to call.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges