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Business Analyst for CRM
Eingestellt von Darwin Recruitment
Gesuchte Skills: Support, Oracle, Sql
Projektbeschreibung
ROLE
The AM Front CRM team consists of Avaloq specialists in the CRM and Cost & Fees (C&F) area. We are looking for an experienced Avaloq Parameterisation Specialist/Business Analyst to strengthen our team in the CRM area. Candidates are expected to provide business analysis as well as parameterisation skills and have significant work experience with the core banking solution Avaloq. Focus will be on incident management and solution developing in the CRM area.
KEY ACCOUNTABILITIES
Business analysis, specification and implementation (parameterisation) in the area of CRM (Contact Management, Sales Opportunities, Campaign Management, RM Workplace, CRM Desk, Frontline reporting)
Thorough understanding of the Wealth Business Processes, Products and Services
Support business functions with technical tests in test- and integration environments
Stakeholder management including end user consulting
Service management: Business as Usual (BAU) support via Incident Mgmt.
Change management: Support of specific projects or change requests, provide conclusions, recommendations, effort estimations, solution designs and develop agreed solutions
SKILLS
Experience in working in an international team with native and non-native English speakers
Fluent English written and spoken
Technical know-how in operating systems, databases and applications
Avaloq certification
Strong Avaloq parameterisation know-how
PL/SQL skills
Project management skills (preferred)
Oracle database know-how (preferred)
German written and spoken (preferred)
EXPERIENCE
University degree (or equivalent) in computer science or engineering
Experience in business analysis, consulting, development
At least 3-5 years of experience/business knowhow in the CRM area
At least 3-5 years of Avaloq experience
Education in banking (preferred)
The AM Front CRM team consists of Avaloq specialists in the CRM and Cost & Fees (C&F) area. We are looking for an experienced Avaloq Parameterisation Specialist/Business Analyst to strengthen our team in the CRM area. Candidates are expected to provide business analysis as well as parameterisation skills and have significant work experience with the core banking solution Avaloq. Focus will be on incident management and solution developing in the CRM area.
KEY ACCOUNTABILITIES
Business analysis, specification and implementation (parameterisation) in the area of CRM (Contact Management, Sales Opportunities, Campaign Management, RM Workplace, CRM Desk, Frontline reporting)
Thorough understanding of the Wealth Business Processes, Products and Services
Support business functions with technical tests in test- and integration environments
Stakeholder management including end user consulting
Service management: Business as Usual (BAU) support via Incident Mgmt.
Change management: Support of specific projects or change requests, provide conclusions, recommendations, effort estimations, solution designs and develop agreed solutions
SKILLS
Experience in working in an international team with native and non-native English speakers
Fluent English written and spoken
Technical know-how in operating systems, databases and applications
Avaloq certification
Strong Avaloq parameterisation know-how
PL/SQL skills
Project management skills (preferred)
Oracle database know-how (preferred)
German written and spoken (preferred)
EXPERIENCE
University degree (or equivalent) in computer science or engineering
Experience in business analysis, consulting, development
At least 3-5 years of experience/business knowhow in the CRM area
At least 3-5 years of Avaloq experience
Education in banking (preferred)
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges