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Business Analyst - Ecommerce/Retail

Eingestellt von Salmon Limited

Gesuchte Skills: Client, Design, Usability, Sql

Projektbeschreibung

BUSINESS ANALYST - ECOMMERCE/RETAIL

Business Analyst required for our eCommerce team. You will be working as part of an integrated client/Salmon team in a highly interactive environment based in Watford. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.KEY RESPONSIBILITIES:

- To gather and document requirements and translate them into clear work specifications that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer
- Identify options for potential solutions and assessing them for both technical and business suitability
- Create logical and innovative solutions to complex problems
- Present proposals to clients
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end users to ensure any technical solution delivers customer satisfaction
- Provide training to users of a new system as required
- Provide analysis support to the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical as well as industry sector advances

CUSTOMER SERVICE RESPONSIBILITIES:

- Maintain good customer relationships at all levels of the organization
- Maintaining consistently high levels of customer satisfaction and effectively escalating business critical situations to as required
- Managing high profile customer situations and relationships both internally and externally and client expectations

EXPERIENCE REQUIREMENTS

MANDATORY EXPERIENCE INCLUDES:

- 5yrs+ analysis experience
- eCommerce and/or retail experience
- Production of functional specifications or similar
- Experience of analysis and design of systems (package integration and bespoke development)
- Experience of Business Process engineering
- Knowledge of formal Change Management
- Ability to work on his/her own initiative to an agreed action plan
- Strong communication skills as this role requires a high level of communication, interpersonal and presentation skills including experience of writing accurate and concise reports
- Strong problem solving, time management and organizational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail

DESIRABLE EXPERIENCE INCLUDES:

- Database experience
- Exposure to:-
- SQL
- Knowledge of accessibility guidelines
- Website usability
- Enterprise Architect
- Knowledge of the project life cycle and any project development methodologies
- Knowledge of Project Management

Founded 23 years ago, Salmon is a highly innovative eCommerce digital agency, with an 'on-time, on-budget' approach to the design, development, implementation and management of complex commerce based projects. Salmon's services are increasingly embraced by the leading names in retail, wholesale and manufacturing. Customers like Argos, Halfords, Kiddicare, Morrisons and Selfridges continue to return to Salmon for its ability to build and integrate business-led systems that add measurable competitive value to eCommerce and multi channel operations and to their bottom line.

Salmon quickly understands the business vision, creates realistic project plans and efficiently delivers solutions to plan; based around a management process that removes risk from successful project roll-outs. Which is why Salmon, through its offices in the United Kingdom, Australia and China, is able to ensure projects finish on schedule and deliver all the competitive, operational and financial advantages expected of them.

Salmon is headquartered in Watford, Hertfordshire. For more details about Salmon visit our website.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Salmon Limited