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Business Analyst CRM Customer Relationship Management

Eingestellt von RM IT Professional Resources AG

Gesuchte Skills: Engineering, Client

Projektbeschreibung

Business Analyst CRM Customer Relationship Management

This is a long term contract opportunity for an experienced Business Analyst to work within a Global financial organization in Zurich.

Problem solver, capable of analysing business in order to identify problems and/or opportunities and to define solution characteristics. A business analyst can be a liaison between the business and technical worlds. He/she provides, questions, and techniques to efficiently extract the information needed from business in order to conduct the project successfully.

TASKS:

- Requirements engineering within CRM (Focus: Compliance (Account Opening Process, KYC, Transaction Monitoring, Concept for cross unit relationship etc.) Front, Client Documentations Service Projects and Small Changes.
- Acts according to the working instructions/task from the PL and reports progress to the PL
- Converts the business requirements into business specifications: Identifies and documents business & client requirements, conducts business and/or functional gap analysis
- Builds and conducts functional and user acceptance tests
- Prepare training of new functionalities (project) to CRM users (incl. Release Notes, concept & documentation)

SKILLS REQUIRED:

- At least 5 years experience as a Business Analyst within a finance industry
- 3 years work experience in CRM and Legal/Compliance projects
- Profound theoretical and methodical Business Analysis knowledge
- Knowledge of CRM Systems within banks with comparable experience (Financial place Switzerland and international/Private Banking)
- Project Management (IPMA Level C) would be an asset

If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.

PLEASE NOTE THAT APPLICANTS MUST BE ELIGIBLE TO QUALIFY FOR A WORK PERMIT IN THE SPECIFIED LOCATION.

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RM IT Professional Resources AG