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Business Analyst (CRM) | Contract | Belgium
Eingestellt von Templeton and Partners
Gesuchte Skills: Support
Projektbeschreibung
BUSINESS ANALYST (CRM)
English and French or Dutch
Public Sector
Belgium
Contact: 4 Months with option for extension
Competitive Daily Rate
JOB DESCRIPTION:
- Support the CRM Business Lead during the different project phases
- You should know the overall business processes and have a basic SFDC knowledge
- You will be on top of the product owners (cross-domain) with regards to the business requirements, challenging them to maximize ROI for EDFL rather than for one specific domain
- Enable the (ongoing) setting of overall business priorities, which is input for the (ongoing) release planning (organize and facilitate workshops to understand and define priorities)
- Manage actively the overall product backlog, within the supervision of the Business Lead. Decision responsibility remains at the Business Lead
- Review functional specifications (on ad hoc basis)
- Contribute to the definition of test scenarios for business acceptance testing
- Support execution of BAT
- Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.)
POSITION QUALIFICATIONS:
- experience in utilities (supplier side)
- experience in CRM processes
- have a basic knowledge of Salesforce
- experience an analytical job working on large IT projects
- can demonstrate a successful experience within a large IT project
- can translate complex requirements to improve customer knowledge into solid functional specifications
- possess strong structuring & analytical skills
- are able to handle multiple tasks simultaneously
- communicate effectively on all levels of the company both inside IT and the business
- Have experience in organizing and leading workshops
- easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spiri
- English and French or Dutch
English and French or Dutch
Public Sector
Belgium
Contact: 4 Months with option for extension
Competitive Daily Rate
JOB DESCRIPTION:
- Support the CRM Business Lead during the different project phases
- You should know the overall business processes and have a basic SFDC knowledge
- You will be on top of the product owners (cross-domain) with regards to the business requirements, challenging them to maximize ROI for EDFL rather than for one specific domain
- Enable the (ongoing) setting of overall business priorities, which is input for the (ongoing) release planning (organize and facilitate workshops to understand and define priorities)
- Manage actively the overall product backlog, within the supervision of the Business Lead. Decision responsibility remains at the Business Lead
- Review functional specifications (on ad hoc basis)
- Contribute to the definition of test scenarios for business acceptance testing
- Support execution of BAT
- Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.)
POSITION QUALIFICATIONS:
- experience in utilities (supplier side)
- experience in CRM processes
- have a basic knowledge of Salesforce
- experience an analytical job working on large IT projects
- can demonstrate a successful experience within a large IT project
- can translate complex requirements to improve customer knowledge into solid functional specifications
- possess strong structuring & analytical skills
- are able to handle multiple tasks simultaneously
- communicate effectively on all levels of the company both inside IT and the business
- Have experience in organizing and leading workshops
- easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spiri
- English and French or Dutch
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges