Business Analyst, CRM, Belgium, Contract

BUSINESS ANALYST, CRM, BELGIUM, CONTRACT

One of our prestigious clients is currently looking to add a CRM Business Analyst to one of their office's based in Belgium.

Responsibilities

- Business Process Consultant (BPC) will work closely with the key users and process owners to design, implement and deploy all r elevant business processes.
- Gather and document business requirements
- Help key users to identify key priorities and understand impact of changes in the existing processes and solutions
- Describe functional requirements to achieve desired requirements
- Configure systems and solutions to achieve the desired results
- Validate the solution by design the appropriate test scripts, organize and support key users in the testing of the application
- Support implementation and deployment of the requirements in the different organizations by:
- Prototype and demonstrate our solutions for the business
- Organize Train-The-Trainer session and create required materials

Skills & Experience:

- Experience in CRM processes and systems in a pharma environment, committed to follow change management procedures and internal guidelines
- Hands on in managing technical solutions, willing to understand and manage configuration of Salesforce.com and/or Veeva solutions.
- Excellent collaboration and teaming skills including well developed interpersonal skills and ability to work with a wide range of people across multiple cultures and functional areas
- Superb verbal & written communication skills (fluent English essential)
- Strong business process design skills:
- Strong analytical and problem-solving skills
- Ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy.
- Capable to manage and prioritize multiple tasks and projects, varying in size, value and complexity
- Accepts personal responsibility for client satisfaction
- Master and/or Bachelor Degree in Commercial Engineering, Mathematics, Computer Science or equivalent through experience.