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Business Analyst/Consultant - Contact Centre/Customer Services (Oracle

Eingestellt von Miracle Partners

Gesuchte Skills: Consultant, Client, Oracle

Projektbeschreibung

Business Analyst required for a 3 month pre-study task based in Helsingborg/Sweden.

Our client are looking to improve and harmonize their current Customer Support Centre to make operations more efficient and improve their customer service experience and required a Business Analyst/Consultant to assist with a pre-study covering the following areas; Contact Management (telephony/email/chat/social media etc) and Knowledge, Feedback and Report Management.

Key tasks will include:

-Writing user stories and business requirements.
-Mapping user stories and business requirements towards to the target platform.
-Assisting in blueprint definition.
-Assisting in business process definition and development.

The ideal candidate for the role should:

-Be a Customer Service and Contact Centre expert.
-Have strong business requirement and analysis experience accompanied with process development skills.
-Have business knowledge of Oracles offering for the Contact Centre area.
-Ideally have understanding of call centre telephony solutions.

Projektdetails

  • Einsatzort:

    Helsingborg, Schweden

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Miracle Partners