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Business Analyst - Call Center
Eingestellt von Square One Resources
Projektbeschreibung
Business Analyst - Call Center - Dublin - euro;300 - euro;335/day
A Business Analyst requirement to work within a call center environment to define and analyse business requirements, processes and procedures. The successful Business Analyst will lead all project change management & business readiness activities inclusive of: Communications, Stakeholder Management, Training etc.
Essential:
- At least 5 years business analysis experience primarily in the call center industry.
- Detailed knowledge of contact center processes, KPIs and performance systems including workforce management.
- Experience of working with requirements that may have regulatory implications (ie Customer Protection Code etc).
- Detailed experience of business processes redesign.
- Excellent interpersonal and communication skills.
- Understanding of software development delivery life cycle.
- Understanding of managing requirements through from definition through delivery to benefit realisation.
A Business Analyst requirement to work within a call center environment to define and analyse business requirements, processes and procedures. The successful Business Analyst will lead all project change management & business readiness activities inclusive of: Communications, Stakeholder Management, Training etc.
Essential:
- At least 5 years business analysis experience primarily in the call center industry.
- Detailed knowledge of contact center processes, KPIs and performance systems including workforce management.
- Experience of working with requirements that may have regulatory implications (ie Customer Protection Code etc).
- Detailed experience of business processes redesign.
- Excellent interpersonal and communication skills.
- Understanding of software development delivery life cycle.
- Understanding of managing requirements through from definition through delivery to benefit realisation.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges