Business Analyst (BPM, UML)

Context
Customer wants to create a new incident management tool and is looking for a business analyst that has experience with incident management tools.
Purpose is to create a business analysis and to create/describe the process streams for this tool. Candidate should have a good knowledge of BPMN and incident management (tools)

Main Responsibilities
- Person will perform analysis of:

o Existing business processes
o Desired future business processes
o Data (structures/models) supporting the above processes
- Person will perform methodological and detailed examinations of the as-is situation, document these and formulate solutions for to-be
- Person will (also) QC analysis of deliverables produced by other analysts
- Person will identify issues in ongoing analysis projects, take ownership of issues and ensure resolution
- Person will identify business risks
- Person works with data analysts and technical specialists; person will ensure knowledge transfer from analysis domain to technical domain
- Person will assist in development of test scenarios
- Person will assist in functional testing
- Person will coach juniorr analysts
- Person will assist in data cleaning

Experience
- Worked in different projects or environments
- Experience as Functional analyst, Business analyst or similar
- Knowledge of different analysis techniques (Use cases, scenario building, ...)
- Knowledge of different notations and methodologies BPMN, UML,
- Broad experience with different kind of technologies, including relational databases
- Experience with data cleaning
- Experience with/exposure to planning systems is an advantage but not a prerequisite
- Experience with projects in a Service Oriented Architecture is an advantage

Skills/Competencies/Attributes
- Very strong IT affinity
- Good communicator
- Methodical, thorough and detail oriented working approach
- Diplomatic and patient in dealing with people.
- Pro-active mindset, strong problem solving techniques, hands-on, organized
- Flexibility in work schedule and execution of tasks
- Stress resistant
- Able to chase information and people (many internal and external contacts)

Languages
- Trilingual (Dutch, French and English)