Business Analyst

Business Analyst

The Business Analyst is a key project facilitator, responsible for the business requirements and processes adaptations of company-wide strategical projects from capture and documentation to business rollout. This role requires a comprehensive view of the business strategy from a people and process perspective.

He/she is an excellent communicator, solution oriented and a tactful diplomat ensuring an efficient coordination of the different internal and external projects stakeholders. He/she is responsible for the good understanding of the requirements from a Business & IT perspective and as such, a key actor between Business and IT profiles.

The Business Analyst will join the Project Management Office, which is a department composed of a team of skilled resources fully dedicated to the following mission:
"Provide transversal services to the whole Organization in support of the CEO & the Executive Committee to steer the Business Transformation and to implement the Strategy.by ensuring the control & execution of a roadmap of strategic projects".

He/she will be involved on several projects being part of our Business Transformation & Digitalization programs as the standardization & automatization of internal processes to deliver quality services to our clients or the implementation of the new Intranet. The projects assignment can be adapted depending on the needs and the evolution of the projects' roadmap.
Principal accountabilities:

Conduct workshops with internal and external project stakeholders during requirements collection.
Document as-is and to-be processes.
Produce Business Requirements and translate into Use Cases.
Support internal and external IT providers during technical analysis & development phases.
Act as primary point of contact for external providers ensuring that external providers stay within scope & requirements and provide feedback within timing agreed.
Participate actively to the elaboration of test strategy, scenarios & cases, and to the test execution.
Guarantee the quality and completeness of deliverables working in close relationship with the test manager and all the projects stakeholders during Acceptance Testing.
Ensure defects are reported during Acceptance Testing and a solution is found for all defects.
Prepare training manuals, adapt operating procedures and provide trainings to Business.
Support Business stakeholders during Business rollout of new processes & tools.
Manage dependencies with other projects from a business perspective with the aim to satisfy company-wide objectives.
Apply project management methodology and standards.
Ensure regular reporting to Project Managers and Project Management Officer.
Work in close co-operation with the Enterprise Architect eg during the elaboration of projects' solutions & selection of solution providers.

Key attributes:

Master Degree in Business administration, Insurance, Marketing, IT or equivalent by experience.
5+ years of business experience.
Excellent written and verbal communication skills in English.
Experience in Insurance sector and Employee Benefits products is an asset.
Experience with CRM systems (Salesforce), Office 365 environment (including Sharepoint), Insurance and/or Reinsurance Out of the Box Packages is an added value.
Proven experience in documenting processes, producing business requirements and use cases.
Experience in Agile projects.
Advanced knowledge of modelling notations (BPMN).
Strong level of commitment & sense of responsibilities.
Ability to challenge established ideas/processes and propose new alternatives.
Pragmatic and proactive, Can do attitude.
Open-minded, diplomatic & courteous.
Ability to communicate and document clearly with the right level of details.
Good listening skills and empathy are key competencies.
Ability to be result driven and solution oriented.
Willingness and availability to travel occasionally.