Business Analyst

SUMMARY:

- Seeking a qualified professional with proven experience and results to join our Retail Operations team as an Associate
- Operations team consists of multiple functional groups and associates are responsible for day-to-day execution of the functions of each group.
- This includes prioritizing, analysing, and resolving system generated work queues within the CRM and Billing applications, analysing and resolving issues, and reviewing data discrepancies while providing customer level support to both internal and external parties.

RESPONSIBILITIES:

- Execute day-to-day workflow using Lodestar and Siebel.
- Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with UDCs.
- Provide customer level support by researching and responding to customer inquiries received from various internal groups.
- Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
- Ensure that all Sarbanes-Oxley ( SOX ) Key Controls and other company policies are followed. Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements.
- Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.
- Siebel and Lodestar, analyze and review all the exceptions that happen everyday
- Researching what the issue is and fixing the issue, helping people to price billing account on a timely basis

SKILLS:

QUALIFICATIONS:

- Bachelor's degree or equivalent combination of work experience and/or education
- Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
- Ability to communicate effectively and professionally, with internal and external parties is required.
- Solid analytical and problem-solving skills.
- Customer service orientation, serving internal and external clients.
- Excellent attention to detail.
- Capable of working independently and taking ownership of responsibilities.
- Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
- Ability to adapt to changing markets, systems, and processes.
- Prior experience in the retail energy industry.
- Lodestar/Siebel experience.
- Good analytical skills, computer skills
- Good experience in Excel, Advanced skill in Excel- good understanding of Access
- Any additional technical skills are a plus, VBA
- Prefer someone with a Bachelors degree, or even a recent grad with recent to no experience
- Solid analytical problem solving skills, attention to detail
- Ability to work independently and take ownership of the responsibilities