Business Analyst

BUSINESS ANALYST NOVATO, CA CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

Summary:

Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.

MAJOR RESPONSIBILITIES:

- Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
- Be involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions
- Gather, document and update business requirements
- Review workflow process mapping
- Develop business testing strategies and work with project members to execute the test plan
- Recommend preferred solutions, and implement recommendations
- Manage project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
- Assess, research, analyze and document sponsor/stakeholder needs
- Support the Project Manager in planning, executing, controlling and closing phases
- Develop and maintain strong relationship with business partners and internal/external team members
- Identify issues and escalate/manage resolution as required
- Coordinate and provide support to the business with the process implementation

QUALIFICATIONS:

- Bachelors degree with specialization in Business, Finance, Engineering, Science or Math
- 5-7 years of related experience required
- Lotus Notes experience ideal
- SharePoint experience nice to have
- Experience with Technical Requirements
- Manual Testing experience
- MUST BE AVAILABLE TO SUPPORT AFTER HOURS PRODUCTION MIGRATIONS
- Experience in most facets of project life cycle
- Proficient comprehension of project management methodologies
- Genuine commitment to project environment and discipline
- Experience in Information Technology
- Ability to quickly learn organizational structure, business strategies and processes
- Knowledgeable on business process modelling, process mapping
- Ability to write clear and well-structured business requirements documents
- Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use
- Ability to resolve minor conflicts/issues using different tactics for prior to escalation
- Ability to work with team members to understand the needs of the project
- Strong verbal and written communication skills
- Strong facilitation and presentation skills

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.