Business Analyst

Yoh has a contract opportunity for a BUSINESS ANALYST to join our client in Charlotte, NC.

JOB RESPONSIBILITIES:

- Provides business analysis support for analysing, designing, developing, testing and implementing application and process enhancements for web and CRM applications.
- Participates and documents sessions with diverse teams to come to closure and agreement of changes to web or CRM applications for improvements for our internal and external customers, as well as Customer Operations as a whole.
- Assists in the development of well documented business cases, statistical analysis, cost benefit analysis, and other process analysis as required.
- Identifies best practices with regards to web design or CRM use and works with the business to ensure appropriate updates are completed in Web and CRM tools.
- Maintains Web Technologies application and process knowledge to support successful implementation of key business initiatives.
- Provides process review/analysis to support comprehensive requirements gathering that enable implementation of valued application improvement initiatives.
- Conducts routing QA checks and responds to issues affecting customers or business processes.
- Support initiatives for Customer Web and CRM applications and provide support/expertise for web and CRM improvement initiatives.
- Track system performance and utilization measures and perform application quality assurance monitoring.
- Serve as the technical steward from the business and is expected to stay abreast with web technology/CRM trends and how they impact or benefit our stakeholder's business strategies. This requires technical research and building solid business relationships.
- Serve as the interface to vendors that provide technology services and is expected to lead and direct vendors in providing services on projects and daily operations.

JOB QUALIFICATIONS:

- Four (4) year degree required
- Three to five (3-5) years of customer-facing Web or customer relationship management application experience.
- Experience developing web or CRM applications.
- Salesforce.com working experience or Certified Administrator.
- Demonstrated ability to build business cases for projects.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

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Enterprise: IT & Telecom