Business Analyst

Summary:
Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.  

Education/Experience:
Minimum Bachelor's degree. Specialization in Business, Finance, Engineering, Science or Math is desirable. 8-10 years experience. Experience in most facets of project life cycle; proficient comprehension of project management methodologies; genuine commitment to project environment   and discipline. Experience in Information Technology - preferred.

Skills and Competencies:
Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modelling, process mapping. Capable of writing clear and well structured business requirements documents. Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills. Strong facilitation and presentation skills.

Major Job Duties and Responsibilities:
Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong   relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.

Additional Job Details:
This is a 5 month contract, through the end of this fiscal year and there may be chance for extension. This position has a quick learning curve - there's not a lot of time to train, and the candidate needs to be able to hit the ground running. The manager has various global service desk teams, and global business processes currently in place. The main goal in this position will be to align and implement global business processes across the board. Some of the current processes are different and need to be streamlined. The candidate will be gathering information, documenting all findings, and implementing one single consistent process. They will also help in identifying gaps/issues to resolve, and researching the current processes to pinpoint reasons to maintain any aspects of the processes. The   candidate will need to ensure all forms are implemented correctly, and be able to assist in resolving all requests. There will be Tier 1 support of SAP, and the candidate will be meeting with partners on a global level. On occasion, the candidate will need to conduct meetings in the evening, but the work schedule is otherwise a typical day, 8am-5pm. It's very critical that the candidates have ITSM (IT Service Management) experience - this is a must! ITIL knowledge is required; an ITIL certification is very helpful. Service Now experience (new tool just implemented) is desirable, or any other ITSM   tracking tools. Experience working globally is required, as well as experience with delivering IT global services. The interview process will start the week of 6/17.