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Business Analyst

Eingestellt von Sabeo Contracting Services Limited

Gesuchte Skills: Client

Projektbeschreibung

My client is an established financial services company based in Kilkenny. They currently have an immediate contract requirement for an experienced Business Analyst to join the team

ROLE RESPONSIBILITIES:

- Work with key stakeholders to define and analyse the business requirements, business processes and business procedures.
- Lead role on planning and execution of all business readiness and business change management aspects of the project
- Understands customer's objectives, processes and products in order to make educated recommendations.
- Understands regulatory requirements and incorporates impact into requirements.
- Apply knowledge and judgment to make more complex decisions and take risks.

EDUCATION AND EXPERIENCE

- 5 years relevant business analysis experience is essential.
- Very customer focused.
- Must have in-depth knowledge of CONTACT CENTRE PROCESSES, KPI,s, Operations and enablers.
- Strong Change Management experience, particularly in relation to contact centres
- Proven track record in analysing and improving business processes.
- Insurance/Assurance/Pensions/Financials experience is desirable
- Excellent analytical skills and a proven ability in test planning and execution.
- Excellent interpersonal, communication & problem solving skills.
- Self starter and Team player

Projektdetails

  • Einsatzort:

    Kilkenny, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Sabeo Contracting Services Limited