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BSS S&CS Functional Analyst (Telenet Pega & Salesforce)
Eingestellt von ComTech Europe Limited
Gesuchte Skills: Sales, Design, Marketing
Projektbeschreibung
BSS S&CS (Sales & Customer Service) Functional Analyst required for a project in Belgium.
Job description
- Working in a team of functional analysts handling projects on the BSS S&CS (Sales & Customer Service) systems within the Telenet Pega and Salesforce environment.
- Functional scope includes:
- Appointments & ticketing
- Interaction management
- Marketing
- Next best action/next best offer
- Portals
- Reporting
- Surveys
- User management
- Work management
- Cooperation with other teams to realize projects End-to-End
- Online team - Customer facing web applications & apps
- OSS team - technical order management & provisioning
- SCOPE OF REQUIREMENTS HAS CHANGED
- salesforce/pega background needed.
- Strong background in functional analysis and solution design
- Used to working in a complex system landscape with integration points to external systems
- Experience in reviewing of technical project documentation
- Knowledge of Pega is a must
- Knowledge of Salesforce is a plus
- Knowledge of O2B process and customer care in a telecom environment is a plus
- Technical background is a plus
Job description
- Working in a team of functional analysts handling projects on the BSS S&CS (Sales & Customer Service) systems within the Telenet Pega and Salesforce environment.
- Functional scope includes:
- Appointments & ticketing
- Interaction management
- Marketing
- Next best action/next best offer
- Portals
- Reporting
- Surveys
- User management
- Work management
- Cooperation with other teams to realize projects End-to-End
- Online team - Customer facing web applications & apps
- OSS team - technical order management & provisioning
- SCOPE OF REQUIREMENTS HAS CHANGED
- salesforce/pega background needed.
- Strong background in functional analysis and solution design
- Used to working in a complex system landscape with integration points to external systems
- Experience in reviewing of technical project documentation
- Knowledge of Pega is a must
- Knowledge of Salesforce is a plus
- Knowledge of O2B process and customer care in a telecom environment is a plus
- Technical background is a plus
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Medien/Design