BSS Functional Analyst

Proteus Europe is searching for a BSS Functional Analyst for one of our clients based in Belgium.

Our Client:-
Our Client is a public service provider based in Brussels, Belgium. They work in the infrastructure side of Public service and as such have a reputation for consistently delivering reliable services as thousands of people in Belgium depend upon them every single day.

Your New role:-

Job description

- Working in a team of functional and technical analysts handling projects on the BSS Sales and Customer Service systems within the Telenet environment
- The BSS Sales and Customer Service systems consist of all IT applications that are used to support the Telenet business processes:
- Customer management
- Appointments and ticketing
- Communications
- Credit check
- Fraud management
- Contact center
- Call routing
- IVR
- Product management
- Product holding
- Best offer
- Order management
- Order intake
- Order confirmation
- OMS and troubleshooting
- Cooperation with other teams to realize projects End-to-End
- Online team - Customer facing web applications and apps
- BSS Rating and Billing team: pre-billing, post-billing, Real Time rating for mobile and fixed
- OSS team: technical order management and fulfillment

Your Skills and experience:-

Essential Skills :-
- Proven experience in contact center domain and Back End integrations
- Thorough understanding of technologies used in call routing and contact center applications
- Knowledge of Avaya, Genesys or Sonus is a plus
- Can advise on architecture for call routing and contact center applications in a corporate environment
- Can take the lead in the analysis phase for large projects (MD)
- Can perform functional analysis for small to large projects-
- - Fluent spoken and written English is a must

Desirable Skills:-
- Contact Center Domain
- Backend Integrations
- Avaya
- Genesys
- Sonus

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the

process.