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BSCS Level 2 Support Engineer
Eingestellt von Networkers International Plc
Gesuchte Skills: Support, Engineer, Engineering, Pmo
Projektbeschreibung
BSCS Level 2 Support Engineer - Networkers International client are urgently looking for highly experienced BSCS Level 2 Support Engineer for a project based in North Africa on a 6 month extendable contract.
The BSCS Level 2 Support Engineer's role is to manage customer questions and issues through to closure. Such issues may be organized by external customers or internal departments such as Consulting Services, PMO, or RND. Shift work and/or on-call support on a rotating basis throughout the year may be required.
Specific duties and responsibilities:
- Taking ownership of technical issues, and working with Development group to resolve more advanced issues when necessary.
- Research and troubleshoot technical issues reported by customers, 1st Level Support, Sales, and Consulting Services Test and duplicate issues reported by external or internal customers in test environments to enable senior staff/engineering to understand the issue faster.
- Communicate issue status to customers in accordance with defined SLA's.
- Resolving escalated customer complaints without the need for team lead intervention.
- Documenting troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Responsible for learning and understanding how L3 resolves the issue.
Desired Skills & Experiences:
- Communication, teamwork and negotiation skills.
- Problem-solving and good analytical skills.
- Flexibility and adaptability.
- Good organization skills.
- The ability to work tight deadlines under pressure.
- The ability to create and maintain strong working relationships with colleagues and/or customers. Business awareness and understanding of business requirements of IT and Telco industry.
- A willingness to keep up to date with developments in new technology.
- A commitment to continuing professional development (CPD).
- An understanding of information legislation.
- Demonstrate pro-activeness, initiative, creativity and an ability to work unsupervised.
- Experience in documentation.
Contact urgently for more details.
The BSCS Level 2 Support Engineer's role is to manage customer questions and issues through to closure. Such issues may be organized by external customers or internal departments such as Consulting Services, PMO, or RND. Shift work and/or on-call support on a rotating basis throughout the year may be required.
Specific duties and responsibilities:
- Taking ownership of technical issues, and working with Development group to resolve more advanced issues when necessary.
- Research and troubleshoot technical issues reported by customers, 1st Level Support, Sales, and Consulting Services Test and duplicate issues reported by external or internal customers in test environments to enable senior staff/engineering to understand the issue faster.
- Communicate issue status to customers in accordance with defined SLA's.
- Resolving escalated customer complaints without the need for team lead intervention.
- Documenting troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Responsible for learning and understanding how L3 resolves the issue.
Desired Skills & Experiences:
- Communication, teamwork and negotiation skills.
- Problem-solving and good analytical skills.
- Flexibility and adaptability.
- Good organization skills.
- The ability to work tight deadlines under pressure.
- The ability to create and maintain strong working relationships with colleagues and/or customers. Business awareness and understanding of business requirements of IT and Telco industry.
- A willingness to keep up to date with developments in new technology.
- A commitment to continuing professional development (CPD).
- An understanding of information legislation.
- Demonstrate pro-activeness, initiative, creativity and an ability to work unsupervised.
- Experience in documentation.
Contact urgently for more details.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges