Branch Manager - Band 2A - Whitehaven Crown Office - CA28 7AF

Put a smile on the nation's faces

Branch Manager

Post Office Ltd has the largest retail network in Europe. We serve 28 million customers who make twice as many visits to our branches every week.

This is a key leadership role within the Crown Branch, accountable for all aspects of the customer experience and the sales performance within the branch, measured via a balanced scorecard. The primary purpose of this role is to drive customer service standards and the sales performance within the branch by providing leadership to the counter colleagues and fully utilising the skills and abilities of the specialist roles within the branch including, where appropriate, the Assistant Branch Manager, Financial Specialist, Travel Product Sales Specialist and the Express Mails Specialist.

The Branch Manager is accountable for overseeing the branch operation, ensuring all staff demonstrate consistently good customer service standards and that the correct staff and skills mix are in place at all times to service customer demand; this includes critical customer points such as the Meeter Greeter and dedicated positions.

The role is accountable for ensuring the whole team delivers to the high customer and people standards set for Crown branches by managing performance effectively, making full use of the relevant Post Office Ltd® policies and agreements.

We need you to have

A proven track record in sales and leadership - Ideally you will have two years experience in retail Decisive leadership skills become a role model through your enthusiasm, drive, commitment and reliability. Excellent communication and influencing skills the ability to encourage, coach and inspire your team to maximise sales opportunities.

We will reward you with an excellent salary and benefits package

Work Location: Office Based

Contract Length: Fixed-Term 12 Months

Hours: 41 per week across Monday - Saturday

Closing Date: 13th March 2013

Please note that voluntary terms apply to this vacancy, there will be no eligibility for an excess fares claim.

F or further information on Post Office careers, please click here to access the Post Office careers website.

Please note once our maximum number of applications has been reached this vacancy will be withdrawn from our website.

As of 1 st April 2012, Post Office Ltd has separated from Royal Mail Group and has become an Independent Company. Should you accept an offer of employment for a role within the Post Office, your employer would be Post Office Ltd. Likewise, should you accept an offer of employment for a role within Royal Mail, your employer would be Royal Mail Group.

Requirements

We offer an excellent salary and benefits package which includes an opportunity to join our pension plan, 10% on target bonus potential with additional stretch bonus potential and a generous holiday entitlement starting from 25 days per annum.

Salary range from £24,640 per annum

We recognise the hard work and dedication of our colleagues by offering a wide range of benefits (some of which are not available at immediate start) which includes:

subsidised private healthcare cover opportunity to purchase extra holiday the option to purchase child care vouchers colleague offers on Post Office products such as home phone/broadband, insurance and credit cards season ticket loan scheme Where will you work? This role is office based at:

Whitehaven Crown Office

70 Lowther Street

Whitehaven

CA28 7AF

Further information about this job....
Salary: . Date posted: 07/03/2013