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BPS Team Leader - Maternity Cover
Eingestellt von Xchanging
Gesuchte Skills: Support
Projektbeschreibung
Xchanging is a business process and technology services provider and integrator. Listed on the London Stock Exchange (LSE:XCH), we have over 7,500 employees in ten countries, providing services to customers in 48 countries. We specialise in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.
THE ROLE:
A BPS Team leader is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations' skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.
SKILLS, EXPERIENCE & QUALIFICATIONS:
BUSINESS SKILLS:
Operational Management:
- Maintains operational control
- Drives for results & improvement
Maintains Quality & Compliance Standards:
- Promotes high quality standards
- Ensures the team achieves quality and control standards
- Manages individual quality performance
- Monitors compliance of ISAE 3402 audit controls.
- Identifies potential control failures and undertakes corrective action planning
Customer and Commercial Focus:
- Delivers Customer Excellence
- Manages customer relationships
- Displays commercial awareness
Continuous Improvement:
- Change positive
- Manages change and innovation
- Champions change
Analytical Thinking and Decision Making:
- Analytical thinking
- Decision making and problem solving ability
PEOPLE SKILLS:
Interpersonal Skills:
- Communicates effectively
- Builds rapport and seeks understanding
Team Working:
- Co-operative and supportive
- Assists others
- Promotes team working
Develops High Performance Teams:
- Reviews & manages performance
- Coaches and develops team
- Sponsors high potential development
Leadership:
- Influences and motivates
SELF MANAGEMENT SKILLS:
Personal Effectiveness:
- Drives own development
- Manages own workload
- Takes personal ownership
- Demonstrates flexibility
- Personal Credibility
VALUES:
Our corporate culture is built on six pillars:
- Customer focus
- Innovation
- Speed & Efficiency
- People
- Excellence
- Integrity
We take these values seriously. We live by them. We bring them to life in our customer relationships.
Projektdetails
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Einsatzort:
Basildon, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges