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BPS Team Leader - Maternity Cover

Eingestellt von Xchanging

Gesuchte Skills: Support

Projektbeschreibung

COMPANY:
Xchanging is a business process and technology services provider and integrator. Listed on the London Stock Exchange (LSE:XCH), we have over 7,500 employees in ten countries, providing services to customers in 48 countries. We specialise in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.

THE ROLE:
A BPS Team leader is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations' skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.

SKILLS, EXPERIENCE & QUALIFICATIONS:

BUSINESS SKILLS:

Operational Management:

- Maintains operational control
- Drives for results & improvement

Maintains Quality & Compliance Standards:

- Promotes high quality standards
- Ensures the team achieves quality and control standards
- Manages individual quality performance
- Monitors compliance of ISAE 3402 audit controls.
- Identifies potential control failures and undertakes corrective action planning

Customer and Commercial Focus:

- Delivers Customer Excellence
- Manages customer relationships
- Displays commercial awareness

Continuous Improvement:

- Change positive
- Manages change and innovation
- Champions change

Analytical Thinking and Decision Making:

- Analytical thinking
- Decision making and problem solving ability

PEOPLE SKILLS:

Interpersonal Skills:

- Communicates effectively
- Builds rapport and seeks understanding

Team Working:

- Co-operative and supportive
- Assists others
- Promotes team working

Develops High Performance Teams:

- Reviews & manages performance
- Coaches and develops team
- Sponsors high potential development

Leadership:

- Influences and motivates

SELF MANAGEMENT SKILLS:

Personal Effectiveness:

- Drives own development
- Manages own workload
- Takes personal ownership
- Demonstrates flexibility
- Personal Credibility

VALUES:

Our corporate culture is built on six pillars:

- Customer focus
- Innovation
- Speed & Efficiency
- People
- Excellence
- Integrity

We take these values seriously. We live by them. We bring them to life in our customer relationships.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Xchanging