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BMC Service Catalog Architect
Eingestellt von Silverlink Technologies
Gesuchte Skills: Design, Consultant, Senior consultant
Projektbeschreibung
SKILLS: ITIL V3, SERVICE MANAGEMENT, ITSM,BMC SERVICE CATALOG
ROLE: ITIL SME - SERVICE MANAGEMENT
LOCATION: STOCKHOLM,SWEDEN
DURATION: 6 MONTHS+
JOB DESCRIPTION:
- ITIL v3 Expert or Service Manager/Practitioner in SERVICE STRATEGY/DESIGN OR SERVICE OFFERINGS AND AGREEMENTS (SO&A)
- EXPERIENCE IN BMC SERVICE CATALOG
- 10 years + experience as an ITIL SERVICE MANAGEMENT PROFESSIONAL
- Has held recent senior roles eg PM, Engagement Manager, Workstream Lead, Senior Consultant, Service/Solution Architect etc.
- Has experience of best practice approaches for Service Catalogue definition, design and deployment solutions
- Has designed and delivered Governance Models and ITSM PROCESSES (SPECIFICALLY, SPM, FM, SLM AND SCM)
- Technically competent in the design, development and implementation of ITSM toolsets (EG REMEDY 8.1, SERVICENOW, HP SERVICE CENTER ETC.)
- Excellent communication and written skills and interactions with senior management stakeholders
- Has been involved in planning and executing communication campaigns involving awareness and training initiatives within a Global organization
- Experience of Organizational Change Management (OCM) programs - from requirements gathering to execution and benefits realization
ROLE: ITIL SME - SERVICE MANAGEMENT
LOCATION: STOCKHOLM,SWEDEN
DURATION: 6 MONTHS+
JOB DESCRIPTION:
- ITIL v3 Expert or Service Manager/Practitioner in SERVICE STRATEGY/DESIGN OR SERVICE OFFERINGS AND AGREEMENTS (SO&A)
- EXPERIENCE IN BMC SERVICE CATALOG
- 10 years + experience as an ITIL SERVICE MANAGEMENT PROFESSIONAL
- Has held recent senior roles eg PM, Engagement Manager, Workstream Lead, Senior Consultant, Service/Solution Architect etc.
- Has experience of best practice approaches for Service Catalogue definition, design and deployment solutions
- Has designed and delivered Governance Models and ITSM PROCESSES (SPECIFICALLY, SPM, FM, SLM AND SCM)
- Technically competent in the design, development and implementation of ITSM toolsets (EG REMEDY 8.1, SERVICENOW, HP SERVICE CENTER ETC.)
- Excellent communication and written skills and interactions with senior management stakeholders
- Has been involved in planning and executing communication campaigns involving awareness and training initiatives within a Global organization
- Experience of Organizational Change Management (OCM) programs - from requirements gathering to execution and benefits realization
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Organisation/Management