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BMC Remedy Support (m/f)

Eingestellt von IT People Power GmbH aus Stuttgart

Gesuchte Skills: Support, Client

Projektbeschreibung

Aufgaben:

- Installs, configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
- Installs, configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM) Applications
- Performs ARS Server and ITSM Applications upgrades and applies patches
- Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
- Assists in defining user requirements within the Remedy  ITSM client applications
- Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
- Documents coding changes to be used for test and migration plans
- Troubleshoots software bugs using client and server logging
- Packages coding changes for releases so code to be migrated between the applicable environments, e.g., development, test, training, and production
- Provides the Operations and Maintenance Team system support, as needed
- Performs standard administration system configuration
- Works as part of a team on client engagements

Skills:

- 3 or more years experience with design, configuration, development and support of Remedy.
- Experience with Incident Management, Change Management, Asset Management and Problem Management/Resolution.
- Experience with custom Remedy workflow to meet specified requirements
- Strong analytical and creative problem solving skills related to resolving software design issues.
- Knowledge of ITIL Framework and best practice processes
- German and English language

If you are interested, please provide us your application documents in English language with reference to the requirement number 1092199.

Projektdetails

  • Einsatzort:

    München, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    31.03.2017 (with Option of Extension)

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

IT People Power GmbH

  • Straße:

    Friedrichstr. 6

  • Ort:

    70174 Stuttgart, Deutschland