Vakante Jobangebote finden Sie unter Projekte.
BMC Remedy Support (m/f)
Eingestellt von IT People Power GmbH aus Stuttgart
Gesuchte Skills: Support, Client
Projektbeschreibung
- Installs, configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
- Installs, configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM) Applications
- Performs ARS Server and ITSM Applications upgrades and applies patches
- Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
- Assists in defining user requirements within the Remedy ITSM client applications
- Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
- Documents coding changes to be used for test and migration plans
- Troubleshoots software bugs using client and server logging
- Packages coding changes for releases so code to be migrated between the applicable environments, e.g., development, test, training, and production
- Provides the Operations and Maintenance Team system support, as needed
- Performs standard administration system configuration
- Works as part of a team on client engagements
Skills:
- 3 or more years experience with design, configuration, development and support of Remedy.
- Experience with Incident Management, Change Management, Asset Management and Problem Management/Resolution.
- Experience with custom Remedy workflow to meet specified requirements
- Strong analytical and creative problem solving skills related to resolving software design issues.
- Knowledge of ITIL Framework and best practice processes
- German and English language
If you are interested, please provide us your application documents in English language with reference to the requirement number 1092199.
Projektdetails
-
Einsatzort:
München, Deutschland
-
Projektbeginn:
asap
-
Projektdauer:
31.03.2017 (with Option of Extension)
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges