BMC Remedy ITSM Consultant

BMC REMEDY ITSM CONSULTANT - CONTRACT - SWITZERLAND - 6 MONTHS

SYNOPSIS OF JOB:

ROLE DESCRIPTION

Provide technical advisory and implementation services on BMC Software's ITSM enterprise level software solutions. Builds positive and strong customer relationships and uses best practices and experience working with IT organizations to lead and advise our customers toward a total solution implementation that solves their critical IT Services management issues. This includes solution architecture design; technology-process link best practice consultation; tool installations, integrations, application tailoring; and guidance toward organizational readiness and best practice alignment.

ROLES AND RESPONSIBILITIES:

The Consultant is responsible for leading the technical aspects of consulting projects including:

- Responsible for solutioning BMC Remedy ITSM multi-tenant platform and DR set up
- Responsible for leading and/or participating in project teams comprised of BMC, and customer resources at client sites to deliver required outcomes
- Applies technology to improve the IT operational effectiveness or efficiency for BMC customers.
- Advises customers on best practices to implement BMC ITSM solutions.
- Installs, configures and tailors BMC ITSM products to meet BMC customer requirements.
- Integrates BMC products to other BMC products and third-party applications.
- Works with BMC customers to test solutions and transition solution from project team to customer operational team
- Improves the quality and efficiency of the solutions delivered to clients as a means to improve BMC methodologies and consulting business margins.
- Accountable to client for achieving specific outcomes by delivering services as directed by the project manager
- Takes direction and works independently in achieving stated objectives.

SKILL SET:- - Strong communication, presentation, and client relationship building skills
- Ability to lead BMC Remedy ITSM customer workshops confidently and consult customer on making decisions according to BMC best practices using experiences from working with other customers
- Ability to translate functional/process requirements and into a technical design deliverable
- Strong understanding of the functionality of BMC Remedy ITSM with the ability to demonstrate the product and how it supports best practice processes
- Experience implementing BMC Remedy ITSM Suite, SRM, ADDM and Atrium CMDB with customers of varying sizes and industries in a technical role is desired
- Expert technical knowledge of BMC Remedy ITSM, CMDB, SRM including all configuration options is desired
- Strong technical and functional understanding of integrating BMC Remedy ITSM with other solutions using methods such as API's and Web Services including:
- Authentication (LDAP )
- SSO
- People Data (LDAP, Oracle HR, etc.)
- Event Management
- Discovery Sources
- Understanding of security and connectivity architectures related to remote connectivity to an ITSM solution
- Ability to advise on organizational change management best practices
- Knowledge of best practices and industry standards such as ITIL Service Delivery processes.
- Expertise on ITSM Remedy 7.6.04/8.X product suite:-
- BMC Remedy Service Desk Application (Incident and Problem management)
- BMC Remedy Asset Management Application
- BMC Remedy Change Management Application
- BMC Service Level Management
- BMC Service Request Management
- BMC Remedy Knowledge Management Application
- BMC Analytics for BSM
- BMC Dashboards for BSM
- BMC Remedy AR System Server
- BMC Atrium CMDB
- BMC Remedy Integration Services

DESIRED EDUCATIONAL BACKGROUND AND EXPERIENCE:

- 10 years' experience relevant working experience
- BMC Remedy ITSM technical training and certification
- 3-4 years Professional consulting experience
- Experience implementing BMC solutions and ITIL certification a plus
- Graduate in computer science or engineering related field or equivalent experience